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04-01-2007 04:02 AM
04-01-2007 04:02 AM
HP SIM Service essential pack remote support
Hi Team,
i am trying to configure tape libraries for remote support, which are already configured in HP SIM for snmp mail alerts.
i got contract info for these libraries, but they are not visible in "remote support eligible", i later modified it to make libraries searchable and i can see libs in supported items list.
but still i dont get any alerts for libs creating any case id.
can you please tell if librarr devices are not supported by "service essentails" ?
or anything wrong with my config.
regards,
pradep
i am trying to configure tape libraries for remote support, which are already configured in HP SIM for snmp mail alerts.
i got contract info for these libraries, but they are not visible in "remote support eligible", i later modified it to make libraries searchable and i can see libs in supported items list.
but still i dont get any alerts for libs creating any case id.
can you please tell if librarr devices are not supported by "service essentails" ?
or anything wrong with my config.
regards,
pradep
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