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HP SIM and Laserjet Printers

 
Runninjock
Occasional Contributor

HP SIM and Laserjet Printers

I'm trying to monitor my 100+ Laserjet printers. I've already configured them in Web JetAdmin and they all report there and work great. Now I'm trying to tie them into SIM. When I do discovery in SIM, I get most of their data, but not their part numbers, which are needed for the printers to call home and check for parts and warranty status. Is there something special I need to do to enable them to report their part numbers to SIM via SNMP? It's found their serial numbers, so I know it's mostly working, but it's getting annoying that it won't report this key piece of data. And before anyone mentions it, I do know I can manually hunt down the part number and add it in system properties, but I'm really hoping against hope to avoid that process. Thanks for any help you can offer!