HP SIM frequently loses connection

[A.M]

We are running HP SIM 5.3
Windows 2003 SP2
Database on SQL 2005 on a remote server

Every couple of days SIM will be inaccessible, the web page displays "Communication with the HP SIM server has been lost..."
The only error in event viewer is "Audit Log queue size exceeded, audit logging paused, verify mxdtf is running"

If anybody has seen this problem or is aware of it any help would be appreciated

[marsh_1]

hi,

are you up to date with your hp sim patches ?
this has been an issue for a few people, see here :-

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1311434

hth

[A.M]

Thanks for that. I applied the latest hotfix available via RSSM but the SIM web page crashed again, this time there were no eventlog errors

[David Claypool]

Most likely it is a browser communications issue. I assume that you can restart the browser and reconnect to HP SIM as it is unaffected?

[A.M]

thanks