Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

HP SIM needs too much time to send event mails

simli278
Advisor

HP SIM needs too much time to send event mails

Hi guys,

 

last week some of our servers were shutted off because of a power supply failure. It was at about 2pm. I got the event handling emails at around 2.15 pm so that means HP SIM needed about 15 mins to send me the event handling emails which is way too long.

 

How can I minimize this time?

 

I had a look in my hardware polling configuration but I'm just using the default values.

 

Regards

simli278

9 REPLIES
BPE
Esteemed Contributor

Re: HP SIM needs too much time to send event mails

I would check the SIM Server with enable unregistered events to be sure that your server is not flowded by some strange SNMP source.  If you have Insight Remote Support on the SIM Server you should check the Memeory requirements.  Desta_Service (part of IRSA/IRSS) is famous for delays if you do not meet the memeory requirements.     

simli278
Advisor

Re: HP SIM needs too much time to send event mails

The memory requirements should be fine.

 

I have also checked the event configuration and actually I do NOT allow unregistered events so that should be fine also, right?

 

Andrew_Haak
Honored Contributor

Re: HP SIM needs too much time to send event mails

Under your email settings you can send a test email, do you get this test mail a lot faster?

If you look for all your event, how many events do you for say one day?

Kind regards,

Andrew
simli278
Advisor

Re: HP SIM needs too much time to send event mails

The testmail arrives in my email folder just in the moment when I click "Send testmail".

We get around 100-200 events per day.

Andrew_Haak
Honored Contributor

Re: HP SIM needs too much time to send event mails

What is the version of SIM you use?

Kind regards,

Andrew
simli278
Advisor

Re: HP SIM needs too much time to send event mails

I have installed the latest version - 7.4

 

Regards

simli278

Andrew_Haak
Honored Contributor

Re: HP SIM needs too much time to send event mails

That's strange, if you also select the write to eventlog does this take just as long?

Kind regards,

Andrew
simli278
Advisor

Re: HP SIM needs too much time to send event mails

Where can I find this option?

 

Regards

simli278

Andrew_Haak
Honored Contributor

Re: HP SIM needs too much time to send event mails

It's an option when you create a rule and what SIM needs to do with it. Just like the forward to email rule. You did use the build-in rule for your email notification right?

Kind regards,

Andrew