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HP SIM service acct vs. authentication acct failing

Kgouldsk_1
Occasional Visitor

HP SIM service acct vs. authentication acct failing

I installed HP SIM a few weeks ago, creating service accounts as local administrators as appropriate.

At some point after it was set up, I got challenged for a user account to perform some configuration action, likely to enable an additional function. It was a really busy day and I really paid little attention so I have no detail on this.

In any event, the account I supplied at the time has expired, and the service account seems to still be using it for some kind of explicit authentication. I need to know how to find this and drive a stake though its heart, then get it to use my service account. It's making the HP Systems Insight Manager service constantly restart, so I can't get in to look for it. Where might it be configured?

I get the following application eventlog error:
com.hp.mx.database.DbVerificationException: Error loading database verification handler 'com.hp.mx.database.MsSqlVerificationHandler'
com.hp.mx.database.DbVerificationException: Error accessing database


Note that just adding access for the xxx01 account to the database won't work as the password has changed.

Security Eventlog:

Logon attempt using explicit credentials:
Logged on user:
User Name: HPSIM
Domain: CAHARNMS01
Logon ID: (0x0,0x4C263A1)
Logon GUID: -
User whose credentials were used:
Target User Name: xxx01
Target Domain: PLACERDOME
Target Logon GUID: -

Target Server Name: CAHARNMS01.placerdome.net
Target Server Info: CAHARNMS01.placerdome.net
Caller Process ID: 20724
Source Network Address: -
Source Port: -