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HP SUM 7.4 crashes servers during scan

NJK-Work
Honored Contributor

HP SUM 7.4 crashes servers during scan

I scanned 8 Proliant Gen8 servers with SUM 7.4 today running Windows 2008 R2, and 2 of them did a BSOD in the middle of the scan.   These servers are also running XenApp 6.5, if that matters.

 

The reported problem mentions HPSUM in the Bucket ID notes:

Bucket ID: X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_hpsum_service__4e0c3790

 

 

Has anyone else seen this problem.

NK

 

1 REPLY
Andrew_Haak
Honored Contributor

Re: HP SUM 7.4 crashes servers during scan

No not yet
Kind regards,

Andrew