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Server Management - Systems Insight Manager
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HP Sim Not Catching All Un-Reachable Systems

 
Woodie
Occasional Contributor

HP Sim Not Catching All Un-Reachable Systems

I have a really weird issue whereby HP Sim isn't catching all servers when they are off-line. I have configured every server with the SNMP address of the central server and made sure the the SNMP service is started. HP Sim actually finds the server when it does the discovery, but when a particular server reboots it's not telling HP Sim that it is un-reachable.

We are aware of a server being reachable or un-reachable as I get an email through from our exchange server.

How comes it's working for some and not others? Am I doing something wrong?

Don't know if this helps but on two of the server SNMP isn't even installed and it becomes un-reachable, and I get an email through.

We have the Automatic Events Handling set to; Event Severity - Critical.

Thanks in advance.
5 REPLIES
Ole Thomsen_1
Trusted Contributor

Re: HP Sim Not Catching All Un-Reachable Systems

The server does not report that it is down, it is a polling task from HP SIM that detects unreachable hosts.

AFAIR the task runs every 5 min.

A lot of times your servers probably reboots between the polling tasks (mine does).

Try shutting a server down and have it offline longer than 5 minutes.

Ole Thomsen
Woodie
Occasional Contributor

Re: HP Sim Not Catching All Un-Reachable Systems

Any chance that the AFAIR can be set to run every 30 secs to 1 minute?

I don't like having the informational events as there are too many of them.

Thanks.
Ole Thomsen_1
Trusted Contributor

Re: HP Sim Not Catching All Un-Reachable Systems

AFAIR = As Far As I Remember :-)

You can adjust polling interval in Tasks & Logs-> Hardware status polling for servers-> Edit.

Ole Thomsen
Ole Thomsen_1
Trusted Contributor

Re: HP Sim Not Catching All Un-Reachable Systems

Correction:

Tasks & Logs-> View all scheduled tasks-> Hardware status polling for servers-> Edit.

Ole Thomsen
Rob Buxton
Honored Contributor

Re: HP Sim Not Catching All Un-Reachable Systems

What you might want to do is create a new polling task that runs more frequently but uses less protocols to check.