HP Storage Essentials error HTTP Status 500

[JKytsi]

we have SE enterprise too, so no need for w2k03 ent. ed.
one more thing, in SE installation manual it is mentioned the security settings for the browser and also it was necessary to install certificate from sim and SE to the browser.

[Jake Mihalak]

Well I went with enterprise anyways since I was already halfway done when I read these messages, but I still am not seeing any thing come up when I click on one of the storage essetnials menu selections in SIM. I turned up logging, but the log seems to indicate that the serving of the SE pages is working. I don't see anything though... I followed the IE instructions too....

here the SIM log entry. I can't see the SE log entry becuase that page won't display.

Last 40 Entries Wednesday, March 5, 2008 4:47:04 PM EST


111878: 2008-03-05 16:30:45 EST,CONFIG,SUCCESS,MODIFY,NODE,jamesroom,SUMMARY,insightmgr\mxadmin,0,115297,
111879: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115301,
111880: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02,SUMMARY,insightmgr\mxadmin,0,115302,
111881: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115303,
111882: 2008-03-05 16:30:52 EST,CONFIG,SUCCESS,MODIFY,NODE,172.16.2.152,SUMMARY,insightmgr\mxadmin,0,115305,
111883: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,172.16.2.152,SUMMARY,insightmgr\mxadmin,0,115313,
111884: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-vmvcenter,SUMMARY,insightmgr\mxadmin,0,115317,
111885: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,MANAGEMENT_PATH_OBJECT,MPO_94489281942,SUMMARY,insightmgr\mxadmin,0,115318,
111886: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,altiris,SUMMARY,insightmgr\mxadmin,0,115319,
111887: 2008-03-05 16:30:59 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-vmvcenter,SUMMARY,insightmgr\mxadmin,0,115322,
111888: 2008-03-05 16:31:00 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115324,
111889: 2008-03-05 16:31:03 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115326,
111890: 2008-03-05 16:31:04 EST,CONFIG,SUCCESS,MODIFY,NODE,lansqlvs,SUMMARY,insightmgr\mxadmin,0,115327,
111891: 2008-03-05 16:31:04 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115328,
111892: 2008-03-05 16:31:05 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115330,
111893: 2008-03-05 16:31:05 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115331,
111894: 2008-03-05 16:31:19 EST,CONFIG,SUCCESS,MODIFY,NODE,altiris,SUMMARY,insightmgr\mxadmin,0,115368,
111895: 2008-03-05 16:31:31 EST,CONFIG,SUCCESS,MODIFY,NODE,webnode2,SUMMARY,insightmgr\mxadmin,0,115372,
111896: 2008-03-05 16:31:32 EST,CONFIG,SUCCESS,MODIFY,NODE,webnode2,SUMMARY,insightmgr\mxadmin,0,115375,
111897: 2008-03-05 16:31:37 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115394,
111898: 2008-03-05 16:31:40 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115397,
111899: 2008-03-05 16:31:41 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115399,
111900: 2008-03-05 16:31:42 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115400,
111901: 2008-03-05 16:32:22 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115408,
111902: 2008-03-05 16:32:22 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115409,
111903: 2008-03-05 16:32:27 EST,CONFIG,SUCCESS,MODIFY,NODE,192.168.1.140,SUMMARY,insightmgr\mxadmin,0,115410,
111904: 2008-03-05 16:32:48 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115415,
111905: 2008-03-05 16:32:48 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115418,
111906: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115422,
111907: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115426,
111908: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115437,
111909: 2008-03-05 16:33:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38956_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115442,
111910: 2008-03-05 16:33:24 EST,CONFIG,SUCCESS,START,TASK,View Storage Essentials Log - 38957_insightmgr.ascd.org,SUMMARY,ascd\SIMServiceAcct,19703,31721804,Systems Insight Manager Service Account
111911: 2008-03-05 16:33:24 EST,CONFIG,SUCCESS,RUN,TASK,View Storage Essentials Log,SUMMARY,ascd\SIMServiceAcct,19703,31721804,Systems Insight Manager Service Account
111912: 2008-03-05 16:33:30 EST,CONFIG,SUCCESS,MODIFY,NODE,192.168.1.140,SUMMARY,insightmgr\mxadmin,0,115611,
111913: 2008-03-05 16:34:23 EST,CONFIG,SUCCESS,START,TASK,View Storage Essentials Log - 38958_insightmgr.ascd.org,SUMMARY,ascd\SIMServiceAcct,19658,114952760,Systems Insight Manager Service Account
111914: 2008-03-05 16:34:23 EST,CONFIG,SUCCESS,RUN,TASK,View Storage Essentials Log,SUMMARY,ascd\SIMServiceAcct,19658,114952760,Systems Insight Manager Service Account
111915: 2008-03-05 16:38:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38959_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115651,
111916: 2008-03-05 16:38:07 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38960_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115654,
111917: 2008-03-05 16:43:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38961_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115876,

[Jake Mihalak]

I've also discovered that the appstormanager service is entering into a stopping state shortly after trying to access an SE page in HP SIM.

[Jake Mihalak]

I've also discovered that the appstormanager service is entering into a stopping state shortly after trying to access an SE page in HP SIM.

[Jake Mihalak]

Jarrko, how do I increase memory for java runtime? I looked at the control panel, but there doesn't appear to be a way to do this. This may be the problem though!

[JKytsi]

Like this in Java control panel applet "java applet runtime settings"

-Xms256 -Xmx256

[Jake Mihalak]

After combing the logs it seems that my original VM did not have enough space for the install. I expanded the space on a new VM and reinstalled. Now when I attempt to connect to an SE page it auto redirects me back to an SIM page. I think my SIM connector installation isn't working correctly.

[Mark Lehrmann]

Windows Server 2003 Ent. is required. The software install may not perform a check of the OS type during install, but to meet the 6GB of memory, you need to use the supported OS type.

Using a engineer certified in the product is not going to hurt a deployment at all.

Mark Lehrmann

[Mark Lehrmann]

I'm not sure about a single server install, but the Java links acted strange for me unless FQDNs where used.

Mark Lehrmann