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HP Storage Essentials error HTTP Status 500

George Genov
Frequent Advisor

HP Storage Essentials error HTTP Status 500

When I try ti access the menus connected to Storage Essentials operation I receive the following error:

HTTP Status 500 -
type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet.init() for servlet appiqServlet threw exception
org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:150)

...........

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
Apache Tomcat/5.0.28

All the HP SIM Menus are working normally.
It is a new install of HP SIM and Storage Essentils.
All process are started: AppStoremanager OracleTNSListener

BR
George
18 REPLIES
JPS-LTU
Frequent Advisor

Re: HP Storage Essentials error HTTP Status 500

Hi George,

have you tried re-installing the HP_SIM connector?
(stop the AppStorManager service, then uninstall, then re-install the HPSIM connector)

which version of SE are you running?

cheers
jason
mrockwell
Occasional Advisor

Re: HP Storage Essentials error HTTP Status 500

I am having the EXACT same problem; this is a brand new install on Windows 2005 x64 Enterprise Edition. My SIM server is brand new as well and located on another server. The SIM Connector showed that it was successful during installation and when I logged into SIM, it "welcomed" me to Storage Essentials, etc.

However, when I try to do anything with SE from the SIM drop downs, I get the error described my George.

I am going to try to reinstall the Connector but I'm thinking it's a different problem, isolated to the SE server itself.

If anyone knows of any way to fix this issue, please let us know! Thanks!

-Mike Rockwell
IT Partners
Phoenix, AZ
George Genov
Frequent Advisor

Re: HP Storage Essentials error HTTP Status 500

After some time I found the root of the problem.
The problem was in the version of windows 2003.
I have been trying to install Storage Essentials on Windows 2003 Standard Edition, and in the manual it says you need Enterprise Edition.
Now it is working "normally" :-P

Check is that your problem

So the next time RTFM.

BR
George
JonathanSE
Occasional Contributor

Re: HP Storage Essentials error HTTP Status 500

HP keeps tells me that the SE installation must be done by HP or a partner certified to install the product, else, it won't be supported.

The problem is that I have issues getting decent support from HP Storage Essentials team.


Can I assume that the rest of you are running self-installations of SE without support from HP?

Please share your thoughts/experiences about SE support from HP. Thanks.
Mazda
Regular Advisor

Re: HP Storage Essentials error HTTP Status 500

Support from HP for SE is non-existant. I am in Australia and I am told there is only ONE person in the country who can perform the installation.

HP does this on purpose. They make their documentation poor and their products poorer. That way, we are left to pay for services so that internal documents can be brought onto site by the HP engineer to resolve the issue THEY caused.

HP, your about to be dropped.....
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

George,

where in the manual does it say this? I'm looking in the installation manual and it makes many references to the support matrix which doesn't say anything about enterprise server being needed. I don't want to start over again if I don't have to...

Jake
JKytsi
Honored Contributor

Re: HP Storage Essentials error HTTP Status 500

It works on W2k3 std too, so no need for ent. edition.

Have You increased the java runtime memory reservation? And there is something strange on SE when launching from the SIM menu. It tries to connect the short hostname of SE and that must be resolved. We have SE & SIM on same machine and it won't go to SE pages until we added it to host file.
It seems to better too if You log in to SIM with https://simIP:50000 not the icon on the desktop
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

I have SE enterprise editon though. Does SE enterprise edition require win2k3 enterprise edition?

I use the FDQN:50000 to go to SIM and the URL which comes up as blank does refer to the FDQN of my storage essentials server, not the short now.

I think enterprise win2k3 might be the problem because I waited a really long time and eventually got George's "HTTP 500" error.
George Genov
Frequent Advisor

Re: HP Storage Essentials error HTTP Status 500

Hi,

You can find in the attached file a pretty good install guide which i found and used to install Storage Essentials.

P.S. About the win2003 i will try to find is it really needed 2003 ent.

BR

George
JKytsi
Honored Contributor

Re: HP Storage Essentials error HTTP Status 500

we have SE enterprise too, so no need for w2k03 ent. ed.
one more thing, in SE installation manual it is mentioned the security settings for the browser and also it was necessary to install certificate from sim and SE to the browser.
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

Well I went with enterprise anyways since I was already halfway done when I read these messages, but I still am not seeing any thing come up when I click on one of the storage essetnials menu selections in SIM. I turned up logging, but the log seems to indicate that the serving of the SE pages is working. I don't see anything though... I followed the IE instructions too....

here the SIM log entry. I can't see the SE log entry becuase that page won't display.

Last 40 Entries Wednesday, March 5, 2008 4:47:04 PM EST


111878: 2008-03-05 16:30:45 EST,CONFIG,SUCCESS,MODIFY,NODE,jamesroom,SUMMARY,insightmgr\mxadmin,0,115297,
111879: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115301,
111880: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02,SUMMARY,insightmgr\mxadmin,0,115302,
111881: 2008-03-05 16:30:50 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115303,
111882: 2008-03-05 16:30:52 EST,CONFIG,SUCCESS,MODIFY,NODE,172.16.2.152,SUMMARY,insightmgr\mxadmin,0,115305,
111883: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,172.16.2.152,SUMMARY,insightmgr\mxadmin,0,115313,
111884: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-vmvcenter,SUMMARY,insightmgr\mxadmin,0,115317,
111885: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,MANAGEMENT_PATH_OBJECT,MPO_94489281942,SUMMARY,insightmgr\mxadmin,0,115318,
111886: 2008-03-05 16:30:56 EST,CONFIG,SUCCESS,MODIFY,NODE,altiris,SUMMARY,insightmgr\mxadmin,0,115319,
111887: 2008-03-05 16:30:59 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-vmvcenter,SUMMARY,insightmgr\mxadmin,0,115322,
111888: 2008-03-05 16:31:00 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115324,
111889: 2008-03-05 16:31:03 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115326,
111890: 2008-03-05 16:31:04 EST,CONFIG,SUCCESS,MODIFY,NODE,lansqlvs,SUMMARY,insightmgr\mxadmin,0,115327,
111891: 2008-03-05 16:31:04 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115328,
111892: 2008-03-05 16:31:05 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115330,
111893: 2008-03-05 16:31:05 EST,CONFIG,SUCCESS,MODIFY,NODE,imissqlnode2-ilo,SUMMARY,insightmgr\mxadmin,0,115331,
111894: 2008-03-05 16:31:19 EST,CONFIG,SUCCESS,MODIFY,NODE,altiris,SUMMARY,insightmgr\mxadmin,0,115368,
111895: 2008-03-05 16:31:31 EST,CONFIG,SUCCESS,MODIFY,NODE,webnode2,SUMMARY,insightmgr\mxadmin,0,115372,
111896: 2008-03-05 16:31:32 EST,CONFIG,SUCCESS,MODIFY,NODE,webnode2,SUMMARY,insightmgr\mxadmin,0,115375,
111897: 2008-03-05 16:31:37 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115394,
111898: 2008-03-05 16:31:40 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115397,
111899: 2008-03-05 16:31:41 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115399,
111900: 2008-03-05 16:31:42 EST,CONFIG,SUCCESS,MODIFY,NODE,exchangen1-ilo,SUMMARY,insightmgr\mxadmin,0,115400,
111901: 2008-03-05 16:32:22 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115408,
111902: 2008-03-05 16:32:22 EST,CONFIG,SUCCESS,MODIFY,NODE,dr-esx02-ilo,SUMMARY,insightmgr\mxadmin,0,115409,
111903: 2008-03-05 16:32:27 EST,CONFIG,SUCCESS,MODIFY,NODE,192.168.1.140,SUMMARY,insightmgr\mxadmin,0,115410,
111904: 2008-03-05 16:32:48 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115415,
111905: 2008-03-05 16:32:48 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115418,
111906: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115422,
111907: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115426,
111908: 2008-03-05 16:32:49 EST,CONFIG,SUCCESS,MODIFY,NODE,esxdevnode2,SUMMARY,insightmgr\mxadmin,0,115437,
111909: 2008-03-05 16:33:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38956_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115442,
111910: 2008-03-05 16:33:24 EST,CONFIG,SUCCESS,START,TASK,View Storage Essentials Log - 38957_insightmgr.ascd.org,SUMMARY,ascd\SIMServiceAcct,19703,31721804,Systems Insight Manager Service Account
111911: 2008-03-05 16:33:24 EST,CONFIG,SUCCESS,RUN,TASK,View Storage Essentials Log,SUMMARY,ascd\SIMServiceAcct,19703,31721804,Systems Insight Manager Service Account
111912: 2008-03-05 16:33:30 EST,CONFIG,SUCCESS,MODIFY,NODE,192.168.1.140,SUMMARY,insightmgr\mxadmin,0,115611,
111913: 2008-03-05 16:34:23 EST,CONFIG,SUCCESS,START,TASK,View Storage Essentials Log - 38958_insightmgr.ascd.org,SUMMARY,ascd\SIMServiceAcct,19658,114952760,Systems Insight Manager Service Account
111914: 2008-03-05 16:34:23 EST,CONFIG,SUCCESS,RUN,TASK,View Storage Essentials Log,SUMMARY,ascd\SIMServiceAcct,19658,114952760,Systems Insight Manager Service Account
111915: 2008-03-05 16:38:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38959_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115651,
111916: 2008-03-05 16:38:07 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38960_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115654,
111917: 2008-03-05 16:43:06 EST,CONFIG,SUCCESS,START,TASK,Hardware Status Polling - 38961_insightmgr.ascd.org,SUMMARY,insightmgr\mxadmin,0,115876,


Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

I've also discovered that the appstormanager service is entering into a stopping state shortly after trying to access an SE page in HP SIM.
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

I've also discovered that the appstormanager service is entering into a stopping state shortly after trying to access an SE page in HP SIM.
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

Jarrko, how do I increase memory for java runtime? I looked at the control panel, but there doesn't appear to be a way to do this. This may be the problem though!
JKytsi
Honored Contributor

Re: HP Storage Essentials error HTTP Status 500

Like this in Java control panel applet "java applet runtime settings"

-Xms256 -Xmx256
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
Jake Mihalak
Advisor

Re: HP Storage Essentials error HTTP Status 500

After combing the logs it seems that my original VM did not have enough space for the install. I expanded the space on a new VM and reinstalled. Now when I attempt to connect to an SE page it auto redirects me back to an SIM page. I think my SIM connector installation isn't working correctly.
Mark Lehrmann
Occasional Advisor

Re: HP Storage Essentials error HTTP Status 500

Windows Server 2003 Ent. is required. The software install may not perform a check of the OS type during install, but to meet the 6GB of memory, you need to use the supported OS type.

Using a engineer certified in the product is not going to hurt a deployment at all.

Mark Lehrmann
Mark Lehrmann
Occasional Advisor

Re: HP Storage Essentials error HTTP Status 500

I'm not sure about a single server install, but the Java links acted strange for me unless FQDNs where used.

Mark Lehrmann