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HP support for SIM - free or paid for

Steven Baillie
Trusted Contributor

HP support for SIM - free or paid for

Is support for HP SIM free or do I have to purchase software support to log a support call.



steven
2 REPLIES
David Claypool
Honored Contributor

Re: HP support for SIM - free or paid for

http://www.hp.com/go/hpsim --> Technical Support --> Support Contacts




Support contacts

Support for HP Systems Insight Manger is available through HP's local Response Centers or through HP Technology Services.

HP Response Center for HP Systems Insight Manager on HP-UX

1-800 HP Invent (1-800-474-6836) for North America, or contact your local HP Response Center

Technology Services for HP Systems Insight Manger on Windows or Linux

First 90 days: HP provides warranty support for HP Systems Insight Manager for the first 90 days after installation.

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North America: 1-800 HP Invent (1-800-474-6836)
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Other countries: Support phone numbers all other countries

After 90 days: There are two support options for after the first 90 days of installation.

1. Windows customers who have a Microsoft Operating System contract are entitled to support under the current Operating Environment. Customers can call the 800-633-3600 number for support.
2. Linux customers or Windows customers who do not have a Microsoft Operating System contracts can purchase support for the ProLiant Essentials products, including HP SIM, through the advent of Incident Packs. The Incident Packs come in three (3) call quantities for both 24Ã 7 and 9Ã 5 call windows. The part numbers are U8301E and U8222E respectively.

Steven Baillie
Trusted Contributor

Re: HP support for SIM - free or paid for

thanks


looks like I will need to spend money.



steven