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HPSIM 6.1 Webserver not reachable

arrowbroker
Occasional Advisor

HPSIM 6.1 Webserver not reachable

Hi all,
I installed HPSIM 6.1 on a Windows 2008 R2 Server with external Oracle Database. Everything runs fine, mxdomainmgr - task is running. But the Website on port 50000 is not reachable. I already turned-off the firewall on the windows server. The webserver is also not reachable from the server itself. Please help.
17 REPLIES
TusharB_1
Occasional Visitor

Re: HPSIM 6.1 Webserver not reachable

Can you please look into the logs mxdomianmgr.0.log inside the HP SIM. Is there any exception or error thrown.

Thanks
Rune Darrud
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

Did you turn off all 3 firewalls thats built into R2?

Private, Domain and Public are the 3 firewalls.
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

There are no errors shown in mxdomainmgr.0. There is only one error:
[AbstractServerConfig] Unable to calculate 'WebServicePort', using default '8080'

Regarding the Windows firewalls: all three are turned-off.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

Did you try both ports? 50000 and 280? https= 50000 and http=280. Also, do you have IE proxy enabled on your browser? if yes, try again after removing the proxy.. If none of the above workaround works then post SIM logs.
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

I tried both ports, it´s not able to connect. There is no proxy enabled.
The HPSIM_init log shows all tasks done.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

post the logs folder...
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

Here is the log.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

post the result of "mxnode" command.
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

Here it comes.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

is it remote database or local database?
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

It´s a remote database.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

can you post hpsim.log file from c:\? and result of mxgetdbinfo command? and then try to ping to remote database and see if ping responds fine?
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

Here is the log. The ping is ok.
arrowbroker
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

Here is the mxgetdbinfo.
sam_193
Frequent Advisor

Re: HPSIM 6.1 Webserver not reachable

can you also please post initconifg.log? Thanks!
David J Atkinson
Occasional Advisor

Re: HPSIM 6.1 Webserver not reachable

I don't know how much help this is, but I've checked your config file against my SIM server. The "Unable to calculate 'WebServicePort', using default '8080'" seems to be a new addition to HP-SIM v6. I don't think it is related to your problem. We get esentially the same output/warnings/etc up to the last line in your mxdomainmgr.0.log file

Here's the equivelent and next line from my logs:

26 Sep 20:56:37,483 INFO [HPSIM_DEBUG] [Status-0] (main) MxdbpopulationStrategy Reading file : /etc/opt/mx/config/criteria/Tr
ayCriteria.xml
26 Sep 20:56:37,489 INFO [HPSIM_DEBUG] [Status-0] (main) MxdbpopulationStrategy Reading file : /etc/opt/mx/config/criteria/di
sctaskluidcriteria.xml

it looks almost like there's something wrong with the data in your database and/or the permissions. Clearly the database credentials are correct and you can access the database (SIM completes the database checks). Has HP-SIM been working? are you adverse to re-running mxinitconfig and mxoracleconfig (ie. starting again)?

FWIW, we're running SIM v6.0 on SLES-10 with an external Oracle DB (10.2.0.4.0 - 64bit)
Change_happens
Honored Contributor

Re: HPSIM 6.1 Webserver not reachable

i just checked your first attachment.. looks like SIM was running to make it up... that was either restarting because of some problem.

check if you have several mxdomainmgr.X.log where X is 0,1,2,..15

please upload mxdomainmgr.1.log as previously log file was in process i didn't see any error.