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Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

 
KEN_SYD
Frequent Advisor

HPSIM 6.3 cannot detect one of Windows 2008 R2

Hi All,
I have 3 identical physical Windows 2008 R2 servers. New HPSIM discovered two of them without any problem. The third one has following error.
Major: The system cannot be identified properly for HP SIM to manage;
unable to get one or more of the following: model, serial number or
unique identifier (UUID). For management processors, verify the
system is running the latest firmware.

After searching, i ran command wmic /node:"server_name" bios get serialnumber to the fail server and got following error: "The rpc server is unavailable". This command returned serial number on other two servers.

Service RPC status is started on destination server.

HP SIM is running on 2008 R2 SP1.

Can someone give me a hint?
Thanks.
9 REPLIES 9
KEN_SYD
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

I just found that command wmic /node:"server_name" bios get serialnumber returned a serial number when running from Windows 2003 machine. That mean there is no problem on remote Windows 2008 R2 machine, is that right?
shocko
Honored Contributor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Have you check firewall etc? If you have the WBEM providors installed try querying them using a WMI script outside of SIM and see if the Serial # is returned.
If my post was helpful please award me Kudos! or Points :)
Christhian Chamba
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Hi KEN_SYD,

When you open the HP SMH in the local server with Windows 2008 R2 can you see all information about the server (model, serial number, etc).

Greetings,
Christhian Chamba.
KEN_SYD
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Thank you everyone. Lodged a HP support case and they are investigating. Still have no idea why.
Christhian Chamba
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Hi KEN_SYD,

One idea that can you help you, make the update the firmware in the Server with the last FIRMWARE DVD and then re - install the PSP in that server.

Greetings,
Christhian Chamba.
KEN_SYD
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Thanks all,
Problem solved by removing domain name before username from WBEM credential.
But I can explain why the other two servers were discovered with domain name.
Christhian Chamba
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Hi KEN_SYD,

Thats all, the Call Center tell you this idea or you find that in the Web???...

Greetings,
Christhian Chamba.
KEN_SYD
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

Hi Christhian,

I found it myself. Just tried and it worked.
KEN_SYD
Frequent Advisor

Re: HPSIM 6.3 cannot detect one of Windows 2008 R2

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