HPSIM 7.4 install fails on 2012 R2 Standard

[jstuer]

Just built a new 2012 R2 standard server and started the install of HPSIM 7.4.  The SQL install got an install error.  When I go to the SQL Server installation center, and run the SQL configuration checker, the rule checker fails on Edition WOW64 Platform.  Looking at the details  - The setup program can only be run on 32-bit systems.  

According to the supported OS listed in the link below 2012 R2 standard is supported.

 http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04462776        

What am I missing?

[Andrew_Haak]

I've already ran the installer on a Windows 2012 R2 and it ran fine did you run the installer with the option run as administrator?

I did find a link for the sql installer problem
http://serverfault.com/questions/188123/installing-sql-server-2008-r2-32bit-on-64bit-wow64-error

[jstuer]

Yes I ran as administrator.  The link is for 2008 SQL, not 2012.  Do I need to have 2008 SQL installed prior to installing SQL 2012?

[Andrew_Haak]

Sorry my bad no you don't i'll have a look

[Andrew_Haak]

Where does the install fail? Did you also try to run the sql setup as a standalone and see if you got the same error?

[jstuer]

I did run the SQL install and it did install, however when I run the HPSIM setup it cant connect to the DB.  I am ununstalling SQL now and will retry the HPSIM setup.  

Any other advice?

[jstuer]

Andrew, 

The HPSIM install is working now.  When I uninstalled SQL I removed everything EXCEPT SQL Server 2008 support files and the VSS writer for SQL server 2012.  Not sure if that helped or not.  

I will post back if the install ends successfully.

[jstuer]

I got HPSIM installed but now when I go to get the registration key it fails.

Here is the URL

https://webware.hp.com/default.asp?process=esd&order=HPSIMREG8MZ3KYDL

Here is the error

Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

[Andrew_Haak]

Hello,

Plessers use the link below, it's old but still works

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPSIM-LIC

I checked it last week, noe it's down for mainenance, check back tomorrow or next week

Update: the link works!

[jstuer]

Thanks Andrew.  I had an old registration key, and used that and it worked.