HPsim is not starting any more after password change

[Seemueller, Andreas]

Hello Thorsten,

thank you very much for your hint. This approach worked absolutely perfect. The logon failure issues are gone now.

Best regards

Andi

[Thomas Paulsen]

I tried to recover from a situation where I was getting "Login Failed Authentication" on the CMS, found an ITRC thread on that which led me here. I completed the key-regeneration sequence listed. After this a problem occured, similar to the one Andreas describes in this thread. However, the error message is different:

mxdtf(error):Received a ssh exception:Cannot found dtf private key at location:C:\Program Files\HP\Systems Insight Manager\config\sshtools/ .dtfSshKey

("Cannot found" ?? Well it says so.. :))
I immediately replaced the newly generated keys with the originals from the backup I created, but the errormessage prevails.

I noticed that the NTFS permissions on the files were set to READ for my account ONLY, which is my currently logged in user. I suspect this happened because I replaced the files instead of deleting and restoring. The backup of the files has the correct permissions of SYSTEM and Administrators Full Control.

But even now after restoring permissions the same three errors in sequence.
After a restart, the messages disappeared, while the "Login Failed Authentication" messages are still flooding the HP SIM Event log...

[Seemueller, Andreas]

Hello Thomas,

I had the same problem first. The ssh-keygen utility creates the SSH key for the currently logged on user.

I was logged with Domain\Andi but the account used by the SIM service for the system log on was Domain\Service-Account.

As Domain\Service-Account was member of the local admin group I simply logged on locally with this account and executed the ssh-keygen utility.

After a restart the service worked.

You can also found the account name for which the SSH key was created clear text in the key files.


With best regards

Andi

[Thomas Paulsen]

Andi, thanks for you reply!

I tried your suggestion and recreated a new key-pair logged on as the HP SIM service account, but now I get the "Invalid Passphrase" error you had to begin with! :)

I did use a Passphrase matching the service account's password as suggested.

Any idea where I stepped wrong?

[Seemueller, Andreas]

Hi Thomas,

execute the command mxpassword on your SIM Server to set the MxSshKeyPassword.

If you type in mxpassword -g a GUI will be displayed.

With best regards