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Having trouble installing Rack Infra I/f service 1.22.0.0

KEVIN MURRAY
Occasional Contributor

Having trouble installing Rack Infra I/f service 1.22.0.0

I have been having trouble installing the HP ProLian Rack Infrastructure Interface Service for Win2k/Win2003 V 1.22.0.0 (aka cp005797.exe).
Current version is 1.19.2195.0
I am trying to update both BL20p G2 and G3.
The logs have no clues on where to look (all it says is "The operation was not successful").

Any ideas....?
2 REPLIES
Ole Thomsen_1
Trusted Contributor

Re: Having trouble installing Rack Infra I/f service 1.22.0.0

Manually uninstall the old one, reboot, install new :-)

Ole Thomsen
jfk8680
Occasional Advisor

Re: Having trouble installing Rack Infra I/f service 1.22.0.0

Does anyone know what causes this error? We have to update over 200 servers and manually uninstalling this component is a tedious job. A scripted uninstall would also be a very acceptable workaround!

Thanks!