Server Management - Systems Insight Manager
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Health Status Problems

uptonlark
Occasional Advisor

Health Status Problems

Hi - Just installed Systems Insight Manager 5.1 today, haven't used Insight for about 7 yrs, boy has it changed!

Anyway the servers I have added to it are displaying a 'green' health status even though I know this shouldn't be the case. I've uploaded the latest SSD's or support pack as you now call them to the version control repository on the Insight Manager server.

I know a few of my servers listed on the console aren't running the latest version control agents and thus shouldn't be showing a healthy status on Insight Mangager. If I log directly onto the server with out of date agents etc it shows a yellow status. Why isn't this being replicated to Insight Manager? Thanks.
4 REPLIES
uptonlark
Occasional Advisor

Re: Health Status Problems

Perhaps I can answer my own question here? Perhaps the health status (HS) column refers to just the state of the hardware, which in this case would be all green as there is nothing wrong?

Maybe the Software version status (SW) column refers to the HP version control agent status? If so I dont have any information within the SW column. How do I populate it?

Am I barking up the wrong tree? Thanks
Daniel Leblanc
Honored Contributor

Re: Health Status Problems

1 All you re server SNMP setting are set for TRAPS>Communite name(correc name),TRAPS>Communite name>traps destination> 1-server Insight & 2-127.0.0.1
#2 All you re server snmp setting are set for SECURITE> Accepted community name>Communite name(correc name),All you re server snmp setting are set for SECURITE> Accepted community name>Communite name> Accepted packet from these host>1-server Insight & 2-127.0.0.1.

3# in youre Home page manegement>Setting>Securite
A_IP Binding-Nothing
B_IP Restricted Login-Nothing
C_Local Server Certificate-Nothing
D_Local/Anonymous Access-Nothing
E_Trust Mode>Secure Trust Modes:Trust by Certificate
F_Trusted Management Servers>Importe you Insight server certificate
G_User Groups-Nothing.

Then we can look more in dept,first level 1 is alway over look and can be a pain.HOPE it help you

If you to deploy you're agent of the latest version you can do it from insight.
uptonlark
Occasional Advisor

Re: Health Status Problems

Hi - thanks for the reply. I have set TRAPS - community name to 'wintel' on local server and added the IP address of the insight server and also 127.0.0.1
I've also added the community name 'wintel' to the SECURITY tab accepted community names, plus added the ip address of the insight server and 127.0.0.1 to acccept SNMP packets from these hosts.

So options 1 and 2 are done. I can't find all the info you mention in option 3. I have however imported the certificate as suggested and also set the global protocol settings to 'wintel'.

Still I have no information populating the the SW column on my home page. I'm not sure if I even should have anything here? Also the health status is still showing green even though my foundation agents etc are out of date, they should be yellow.

uptonlark
Occasional Advisor

Re: Health Status Problems

Managed to fix myself if anyone has the same issue:

Edited servers system properties and ensured operating system for tool filtering was set to 'windows' instead of the default embedded. Then ran the identify systems tool to query the server further.