Server Management - Systems Insight Manager
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IC 2.30 upgrade fails, IC Management Service to old

Frequent Advisor

IC 2.30 upgrade fails, IC Management Service to old

I am trying to upgrade our IC server to version 2.30 (Downloading 2.35 now). When I tried the upgrade, it errored out saying the Insight Control Management Service was at version 1.0.2 and need to be at least 1.10. I found a Insight Control DVD version 1.1 and tried to install from that. It says latest version already installed. I then found a version 2.0 of the DVD and said it was going to skip all components except for Insight Control Management Services. Says it will upgrade that from 1.0 to 2.0. I click continue but during the HP Systems Insight Manager portion (says it will reinstall/reuse), setup fails and never continues to upgrade the Insight Control Management Services. How can I get Insight Control Management Services upgraded to version 2.0 so I can install the latest version of Insight Control 2.30? Is there just one setup file for Insight Control Management Services that I can run to upgrade just that piece?

thanks in advance,

versions -

Central management server:
Hostname: notlisted
Operating system: Windows 2003
Version: Systems Insight Manager 5.1 with SP1 - Windows
Build version: C.
Build date: 2007-04-11 17:26
Patches: HOTFIX51_003.jar Fri, 2/9/2007, 11:20 AM CST

User name: Kevin

Plug-in applications:

Extensions for HP SIM on Microsoft Windows 1.0
HP BladeSystem Integrated Manager 2.4
HP Insight Power Manager 1.20
HP Performance Management Pack 4.5
HP Server Migration Pack 2.2
HP Virtual Machine Management Pack 2.2
Insight Control Environment Advisor 1.0