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Incorrect Contract & Warranty Indication in HP SIM 6.2

 
okanek
Occasional Contributor

Incorrect Contract & Warranty Indication in HP SIM 6.2

I have a number of servers showing orange warning indications under the CW icon in HPSIM despite there being valid warranty being reported in the C&W status report when we click on the icon. There are, however, a couple of expired or cancelled contracts also listed in the C&W status report, so my suspicion is that this could be the cause of the alarms. Surely the valid warranty entitlement should be reflected by the icon, not any out of date historical contract details? Running a Contract and Warranty Data Collection doesn't change the status.

 

By the way, the remote support system list correctly reflects the systems' entitlement with a green icon under ENT and 'WAR' under the CP heading.