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Insight 7.3 Upgrade - Service authentication issues..

LGentile
Trusted Contributor

Insight 7.3 Upgrade - Service authentication issues..

Greetings,

 

I am trying to test the upgrade process for Insight Control, using the install DVD and the integrated installer.  Shortly after selecting the components to update (I leave it as default), it asks for a password for the service account.  After putting in the proper password, I simply get an error that the installer is unable to verify service account credentials.

 

I am logged in with the same account used to install SIM/IC and the same account the most of the SIM/IC services run under and verified the password.  SIM works fine otherwise - no issues connecting to the DB or adding/removing items. 

 

Anyone else have this issue?

 

Thanks!

 

5 REPLIES
shocko
Honored Contributor

Re: Insight 7.3 Upgrade - Service authentication issues..

Any dynamic ports in use on you RDBMS?

If my post was helpful please award me Kudos! or Points :)
LGentile
Trusted Contributor

Re: Insight 7.3 Upgrade - Service authentication issues..

Sorry for the late reply - yes I think we do use dynamic ports.  There is a port value displayed on the install screen, where the credentials are entered so I assumed that was the current port.  I am not sure how to tell otherwise

 

shocko
Honored Contributor

Re: Insight 7.3 Upgrade - Service authentication issues..

See attached for resolution if performing an upgrade ;)

If my post was helpful please award me Kudos! or Points :)
shocko
Honored Contributor

Re: Insight 7.3 Upgrade - Service authentication issues..

Tested successfully in my lab.

If my post was helpful please award me Kudos! or Points :)