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Insight Control Enviornment-ICE 64-bit install

 
Michael Barbere
Advisor

Insight Control Enviornment-ICE 64-bit install

Hello:

I have been unable to get Insight Control Advisor to complete succesfully on a Windows Server 2008 Standard 64-bit edition.

It appears to bomb out on the IIS check.

Below is the problem detail info and attached is a screenshot of the error.

Problem signature:
Problem Event Name: BEX
Application Name: ICEAdvisor.exe
Application Version: 2.35.10.0
Application Timestamp: 486a26cd
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.1434
Fault Module Timestamp: 4757746d
Exception Offset: 0000faa3
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 1b6c
Additional Information 2: 3f3b64fa51cdcb4af87f066a36671258
Additional Information 3: 6a13
Additional Information 4: a11a9a6338446cf9bc1e3f268eff0810

The hardware is a ProLiant BL25p G2.

My questions are:

1) Is 64-bit Win2k8 a supported version?

2) If it is not a supported edition then where is the documentation detailing that it is not supported?

3) What is the U.S. support line for this product that will not get me to a front line engineer that has no idea what I am talking about?

Thanks in advance,

Michael Barbere


2 REPLIES 2
David Claypool
Honored Contributor

Re: Insight Control Enviornment-ICE 64-bit install

http://www.hp.com/go/insightcontrol --> HP Insight Control Environment and HP Insight Control Environment for BladeSystem --> QuickSpecs

OS versions are 32-bit only.
Michael Barbere
Advisor

Re: Insight Control Enviornment-ICE 64-bit install

Microsoft Windows Server├В┬о 2003, Standard Edition SP2 (32-bit
only)
Windows Server 2003, Enterprise Edition SP2 (32-bit only)
Windows Server 2003 R2, Standard Edition SP2 (32-bit only)
Windows Server 2003 R2, Enterprise Edition SP2 (32-bit only)

Thank you David...it appears Windows Server 2008 isn't supported at all.