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Installation of HP Insight Management 7 fails with "file not found errors"

chris_rasmussen
Occasional Contributor

Installation of HP Insight Management 7 fails with "file not found errors"

Hi all,

 

I'm currently going through the installation of HP Insight Management 7 on a purpose-built virtual server but the installation keeps failing with the following errors.  Firstly, during the HP SMH installation:

 

"Error -2146828235: File not found"

 

Then, in the WMI Mapper installation:

 

"Setup failed. Please refer to C:\HPIC\logs\<date>\ICM_<date>\wmimap.log

 

This file is there while the installation is running but it's a) empty and b) disappears after the installation fails.

 

All steps of the installation then say "Skipped", I assume because of the first 2 errors.

 

I've gone through the installation advisor and don't have any errors there other than WAIK not being installed - it doesn't need to be in my environment as I'm not installing the deployment components (the notes say the error can then be ignored).

 

The media is OK so I can't see why the installer would say file not found.  In addition, the error doesn't say what files aren't found so I can't check to see if the files are there.

 

One other forum post (http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/HP-SIM-5-3-VMWare-ESX-v3i-Update-4/td-p/4405548#.T9lNjLU_9id) mentioned the same error but was never resolved, as far as I can tell.

 

I'm running Windows 2008 R2 x64, SQL Server 2008 R2 x64 on a remote server, all virtualised on top of vSphere 5.

 

Can anyone help?

 

Thanks