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тАО04-03-2007 02:37 AM
тАО04-03-2007 02:37 AM
Installing Service Essentials Remote Support Software on seperate machine
After struggling with the configuration for the past 2 days i found various comments on this forum stating that the Remote Support Software has to be installed on a physical proliant machine for serial number retrieval.
Why this is required remains a mystery to me, but because i would like the contract and warranty functionality enabled i probably have to change my configuration.
I'm wondering if it's required to have both HP SIM and the Remote Support Software Manager (RSSM) on the same physical machine or if it's possible to only install RSSM on the physical box, which would then communicate with the SIM installation runing inside a VM.
Somehow i'm not able to visit http://docs.hp.com/ here in the netherlands (checked multiple sites and internet connections... just timeouts) so i can't get to most of the documentation at this time.
For more information concerning my issue you can also visit http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1112595&admit=-682735245+1175610873630+28353475
best regards,
Jasper
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тАО04-04-2007 04:21 PM
тАО04-04-2007 04:21 PM
Re: Installing Service Essentials Remote Support Software on seperate machine
I've not seen anything in the Installation Guide or during the installation of HPSIM 5.1 that seemed to indicate you could separate the RSM out onto a separate server.
Why it needs a physical server I don't know either, at a guess that the request is coming in from somewhere that has an HP Server rather than accept requests from all hardware vendors.
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тАО04-05-2007 09:24 PM
тАО04-05-2007 09:24 PM
Re: Installing Service Essentials Remote Support Software on seperate machine
It does indeed state that "The Remote Support Pack requires a single physical system allocated for HP SIM. If you run HP SIM 5.1 on a Windows Virtual Machine, you will not be able to use the Remote Support Pack."
This means I have to move my entire HP SIM installation to a physical proliant machine. This also means that i have to change all my network equipment and integrated software with new ip adresses for snmp trap information.
I cannot simple change the ip-address of the physical machine and also i cannot add the ip address of the original VM because that machine also contains other management software which would take quite some time being reconfired with new ip information.
this kind of sucks to be honest...
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тАО04-10-2007 08:18 AM
тАО04-10-2007 08:18 AM
Re: Installing Service Essentials Remote Support Software on seperate machine
If you don't need that aspect of HPSIM, it will quite happily run on a Virtual Server and is supported.
Both RSM and support for Virtual Servers were introduced as part of HPSIM 5.1
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тАО04-10-2007 10:31 AM
тАО04-10-2007 10:31 AM
Re: Installing Service Essentials Remote Support Software on seperate machine
http://docs.hp.com/en/431828-002/ch03s01.html
And just in case you needed to know I'm running it on an ESX 3.01 VM right now.
Jesus
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тАО04-10-2007 07:40 PM
тАО04-10-2007 07:40 PM
Re: Installing Service Essentials Remote Support Software on seperate machine
The RSM components don't work with this configuration. If you got the RSM working inside your VM, then please give us some info on what you did.
There are a lot of people (lets say everyone else) that didn't get it working....