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тАО06-05-2009 08:28 AM
тАО06-05-2009 08:28 AM
Is there a way to suppress duplicate events that occur on the same node?
1. Machine X reports to SIM that Event A has occurred.
2. A ticket is then created to fix the issue, but will take a few days to perform the fix.
3. Machine X continues reporting Event A minute-by-minute to SIM.
4. The list grows to a ridiculous amount of unneeded, unnecessary proportion.
Is there a way to avoid this by suppressing (for a certain amount of time) duplicate events that occur on the same node(s) after the first event has been reported?
Thanks
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тАО06-08-2009 08:54 AM
тАО06-08-2009 08:54 AM
Re: Is there a way to suppress duplicate events that occur on the same node?
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тАО06-08-2009 09:42 AM
тАО06-08-2009 09:42 AM
Re: Is there a way to suppress duplicate events that occur on the same node?
That sounds like a great feature to add to SIM, can we make an enhancement request for this?
Thanks
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тАО06-09-2009 06:45 AM
тАО06-09-2009 06:45 AM
Re: Is there a way to suppress duplicate events that occur on the same node?
Sounds like a great idea, we have an issue on some blades due to a firmware issue which repeats an overheat then repaired error every 1-2 minutes, however the servers are critical and downtime cannot be scheduled for some time to perform a mass firmware update required to overcome the problem. This would keep things real until it's possible :o
Cheers
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тАО07-24-2009 09:53 AM
тАО07-24-2009 09:53 AM
Re: Is there a way to suppress duplicate events that occur on the same node?
SIM continues to report even after the first wave of events come in. I have multiple examples that I could show you. Most of these issues are related to battery failure issues where the first one comes in, I assign a service record # to it to have the battery fixed (this takes some time since the server has to be scheduled for downtime) and then it continues to (every 5 minutes or so) send duplicate events telling me of the issue. I just want to suppress these "duplicate" events until the work has been complete.