Issue discovering HP StoreOnce D2D units

[halfnelson]

I have two HP G3 StoreOnce D2D backup units. I have compiled and imported the MIB file, and can discover the units via SNMP. However, the serial numbers it obtains are not the correct serials, but the cluster ID (i.e. HPMXQXXXXXXX instead of MXQXXXXXXX). This is problematic when SIM discovers the iLO interfaces, as it creates two additional servers because the serials don't match. I've tried to change the cluster ID to match the serial number, but the reason the HP prefix is there is because there is a minimum length. Is there a workaround for this?

[halfnelson]

Two weeks and still nothing? I can't believe I'm the only one who's run into this issue. Is there a way to force SIM to use the correct serial instead of the one it automatically finds?

[Dennis Handly]

>Two weeks and still nothing?

This is a peer to peer forum, not an official HP support site.
Have you tried contacting the HPSC?
http://www.hp.com/go/hpsc