Major Health Status "SNMP - There is a server problem that is degrading functionality"

[klinikum-bhv]

hello,

i get on hp sim 7.1 for some servers the major error message "SNMP - There is a server problem that is degrading functionality" and "iLo - There is a server problem that is degrading functionality" (look at the attachment).  In other servers i have no problem, although the have the same configuration. Have someone a idea how i solve the problem?

thanks

[shocko]

Have you cleared any Major events from the aggregated evnt list?

[klinikum-bhv]

yes but it doens't help, the major error comes again.

[hphwstel]

Check IML for uncleared events.

We have ILO not connected, if you do not disable it on the server, it shows this error too.

You might even have to exclude "remote insight information" in the HP Managements Agents.

As I do not have HPSIM 7 yet, this information is valid up to 6.3.

[shocko]

Note: you can only disable iLO monitoring if using the WMI providers for windows as far as I can remember.

[Jeff_L]

Are the servers showing this status G7 hardware? 

We have had problems with old ilo firmware and old ilo drivers within windows where if you went into the SMH you'd see the interface status as 'Not Responding' for ILO and display a major hardware status despite ILO working fine.

[shocko]

I have the same issue under the following conditions:

1. using HP insight management agents (i.e.. snmp based agents)
2. iLo card not connected to network

If using the wbem providers you can simply disable monitoring of the iLO in the SMH. If using SNMP based agents, exclude the Remote Insight Information agent form being monitored in the HP Management Agents control panel applet.

[joom]

How to do that?  Please guide the step.

[SenneVL]

This might also be due to 'known issue'

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03366448