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тАО04-20-2007 04:20 AM
тАО04-20-2007 04:20 AM
Missing Remote Support Config & Services menu
I have just installed SIM 5.1 and SWM. I have registerd both but the Options > Remote Support Config & Services menu is still not appearing within SIM.
Has anyone else run across this?
TIA
Has anyone else run across this?
TIA
3 REPLIES 3
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тАО08-02-2007 03:53 AM
тАО08-02-2007 03:53 AM
Re: Missing Remote Support Config & Services menu
Yes, so I have I. I have tries a re-install but now it doesn't even want to do that!
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тАО08-02-2007 08:15 PM
тАО08-02-2007 08:15 PM
Re: Missing Remote Support Config & Services menu
Hi,
Did u installed ISEE (Instant Support Enterprise Edition) client component, The menu will be visible only when you install this component. You can install this using RSSM (Remote Support Software Manager),which will be installed when HP SIM 5.1 or later is installed. Get the updates from RSSM, Where ISEE also will be included, Install and Check where the RSSM menu is avaliable under Options of HP SIM.
Did u installed ISEE (Instant Support Enterprise Edition) client component, The menu will be visible only when you install this component. You can install this using RSSM (Remote Support Software Manager),which will be installed when HP SIM 5.1 or later is installed. Get the updates from RSSM, Where ISEE also will be included, Install and Check where the RSSM menu is avaliable under Options of HP SIM.
A Real man makes his own luck
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тАО12-05-2008 08:26 AM
тАО12-05-2008 08:26 AM
Re: Missing Remote Support Config & Services menu
Have you ever figured out how to get this working for you? I'm missing the Remote Support Config and Services menu as well. I was wondering if my SQL database is missing information.
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