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Missing Remote Support Config & Services menu

wordem
Occasional Advisor

Missing Remote Support Config & Services menu

I have just installed SIM 5.1 and SWM. I have registerd both but the Options > Remote Support Config & Services menu is still not appearing within SIM.
Has anyone else run across this?
TIA
3 REPLIES
tommy grimes
Occasional Visitor

Re: Missing Remote Support Config & Services menu

Yes, so I have I. I have tries a re-install but now it doesn't even want to do that!
Rider
Trusted Contributor

Re: Missing Remote Support Config & Services menu

Hi,
Did u installed ISEE (Instant Support Enterprise Edition) client component, The menu will be visible only when you install this component. You can install this using RSSM (Remote Support Software Manager),which will be installed when HP SIM 5.1 or later is installed. Get the updates from RSSM, Where ISEE also will be included, Install and Check where the RSSM menu is avaliable under Options of HP SIM.
A Real man makes his own luck
Bruce Lyons
Occasional Visitor

Re: Missing Remote Support Config & Services menu

Have you ever figured out how to get this working for you? I'm missing the Remote Support Config and Services menu as well. I was wondering if my SQL database is missing information.