Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

No e-mail alerts for critical events, Server 2008

SOLVED
Go to solution
Rancher
Honored Contributor

No e-mail alerts for critical events, Server 2008

We are running Server 2008 on two new servers.
We are not receiving the e-mail alerts for failed drives, etc. from these two servers.
All of our 2003 servers are alerting correctly.
We are running PSP 8.25. Thanks for any help figuring this out!
6 REPLIES
Rob Buxton
Honored Contributor

Re: No e-mail alerts for critical events, Server 2008

Have you tried using the HP Management Agents GUI to just generate a generic trap?
Chris Turnbull
Valued Contributor

Re: No e-mail alerts for critical events, Server 2008

Are the servers showing with green HW status in the HPSIM console?
Rancher
Honored Contributor

Re: No e-mail alerts for critical events, Server 2008

Yes, I can send a generic trap. I happen to have a hard drive now that is in the predictive failure category. I received a Type 4 Service Incident Report e-mail, but that is all. maybe that is how the alertsd are handled on Server 2008? When I open the incident in SIMS, it still has the specifics on the problem.

When the drives fail, the HW status in SIMS is not green.
Rob Buxton
Honored Contributor

Re: No e-mail alerts for critical events, Server 2008

Not looked through the release notes, but 8.30 is out. You may want to see if there are improvements in the notifications there.

from what you're saying the general operation is working, i.e. traps get from the server through to HPSIM. It's the agent reporting of a disk failure condition (or pre-failure) that is the concern.
Possibly just check you have no sub-agents removed.
Rancher
Honored Contributor

Re: No e-mail alerts for critical events, Server 2008

I experimented with 8.30 when I built these servers and I am not using it because I think there is a big problem with the agents for server 2008. On 2003, 8.30 has been working fine.

Interesting, I had a drive fail last week and I did get the e-mail alerts. Sheesh!
cnb
Honored Contributor
Solution

Re: No e-mail alerts for critical events, Server 2008

Not sure if you're using the 64-bit version but I was researching a similar issue and 8.40 seemed to fix his issues:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1420764

Hope this helps.

Rgds,