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Not reciving email alerts for specified ASR events

CMaughan8888
Occasional Visitor

Not reciving email alerts for specified ASR events

Hi,

We have set up email notifications for all our servers to email us when a server ASR's. (Event 6025 - server operational)
This is the only event category defined for this particular definition.

We recently had a server ASR. This was logged in the HP SIM and we can see the event got to the automatic event handling part of sim as the event time matches up with the 'last run' value for the email task. Problem was it didn't then email out the alert.

Checked smtp settings are correct and was able to send a 'test trap' from the asr'd server and an email gets generated and recieved.

Any idea's why for a we are not reciving an email alert for this event ?

Thanks

Craig