Orange State on Server and MP

[Lars Oeschey]

Hi,

I can't find the reason for the following situation. In HPSIM I have a DL380 G7 with MP.

The server has both HS and MP in a orange state, the MP has HS in orange.

When I go to the server, and expand HS, the orange icon is besides SNMP, and also below besides MP.

When I go to the MP, and expand HS, the orange icon is besides SNMP Pass-through data.

I can't find any difference from this server to any other of our 200 servers in the SNMP settings. I already tried resetting iLO, snmp and health agents (OS is RedHat6 btw), still the same result. iLO logs are cleared and empty.

The only thing I found, is that one port of the Dual NIC of the server seems to not be connected (Link down), and bonding configured. Though I'd expect this to come up in the Servers Health Status, not somewhere on the MP? And at the Health Status of the server, everythings green. Only if I go to the System Management Homepage, I see that the NIC has a yellow (not orange!) state.

To me this looks like some communication problem between server, iLO and Insight...

[Aasim]

Hi Lars

HS will be green only if none of the components are in degraded state

>if in case one of you port is not connected or link is down then the network option under HS will be showing as  degraded.

>Now until and unless the degraded option doesn go away the HS will still be showing as Orange

There could be different reasons for MP to show status as Degraded, one of the most common issue

which I have come across is MP is not properly discovered with credentials.

Open SIM > Entre the IP of ilo > Delete the ilo from SIM

>Now perform new discovery of the ilo of that particular server

>Entre the correct credentials of ilo username and password and save

>Run the identification task of ilo

> Check if you ilo health goes green now

Hope this may help you

[Bart_Heungens]

Hi,

Did you check the IML Integrated Management Log viewer already? Maybe some events that need to be cleared?

Kr,

Bart

[Lars Oeschey]

it looks like this here:

and I did of course check IML ;)

[Lars Oeschey]

and this is what the MP inside the server looks like:

[Lars Oeschey]

btw, we have some more servers in that state, however those are yellow...

[LGentile]

I basically have this same issue on probably 100 servers or so.  They were discovered this way and none of the iLOs i have checked really have any issues.

What i've been doing is resetting them, then re-running a hardware poll and they go green.  I can only assume something went wrong during the original discoveries, but based on things I have done in SIM, i do not want to delete them all and re-discover them.  I am not using any special credentials for iLOs (and don't want to). 

You can ssh into an iLO and run a reset command (scripted if you using something like Plink).  

[Lars Oeschey]

I tried deleting the server from HPSIM and then rediscovered, that didn't change anything

[Lars Oeschey]

update: tried resetting iLO, and then rediscovery. Still no change (this is on a server with yellow state on SNMP and MP)

[Lars Oeschey]

So, is it possible, that although we have HP servers for several Million Euros standing here, there is no official support for their monitoring, besides these forums?