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тАО06-21-2006 08:41 AM
тАО06-21-2006 08:41 AM
PMP and 7.50 & 7.51 Agents
Kind of a repost, and I'm looking to see if anyone else is seeing this.
Environment; HPSIM 5.0 SP4, PMP 4.0.2, HP Agents either 7.50 or 7.51.
When the agents get updated and the server reboots, PMP works okay, but in a number of cases we still have the Remote Lights Out Agent enabled. As we do not use LO this gives a Major Status. So we remove the remote Lights Out Agent and restart the agents.
PMP then will not start and just goes to critical.
All attempts to restart PMP,short of rebooting the target server fail. Including re-restarting the agents, stopping / starting PMP monitoring, rebooting the HPSIM Server.
This seems to have started happening after the 7.50 PSP release and remains with the 7.51 PSP release.
So has anyone seen this and even better, anyone solved it?
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тАО06-22-2006 02:32 PM
тАО06-22-2006 02:32 PM
Re: PMP and 7.50 & 7.51 Agents
An it is consistently triggered when we remove the Remote Insight Agent and restart the agents.
The info. in the pmplog.txt file doesn't indicate much:
2006-06-23 14:25:28: sqldv1 - State changed from 0 to 5
2006-06-23 14:25:28: sqldv1 - Reschedule in 60 seconds
2006-06-23 14:25:28: sqldv1 - Critical Error
2006-06-23 14:25:28: sqldv1 sample failed
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тАО06-22-2006 08:00 PM
тАО06-22-2006 08:00 PM
Re: PMP and 7.50 & 7.51 Agents
We've tried to reproduce the issue (by removing 'Remote Insight Information' agent from 'Active Agents' of 'HP Management Agents' in Control Panel) and found that PMP faced some initial problem in loading new configuration of the target server & show 'Critical' status, but status became 'Unknown' after some time. And finally we'd restarted the target server to make it 'Normal' again.
Can you provide some more statements, related to effected server, from your log file ?
Thanks
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тАО06-25-2006 11:55 AM
тАО06-25-2006 11:55 AM
Re: PMP and 7.50 & 7.51 Agents
HPSIM is now using around 500MB of memory, with PMP using 180MB!
I was going to use the PMP configuration screen to stop monitoring on a couple of servers, stop PMP, create a log file and then reverse the process.
The PMP Configuraton screen times out with an "Upstream Proxy" error, the PMP License screen fails with an HTTP 404.
When PMP was restarted the PMP Config page does come up, but it takes a significant amount of time (2 minutes plus).
I then tried to stop / restart PMP for two servers, again this took several minutes to achieve.
The log doesn't really say much, here's an extract for a couple of servers;
2006-06-26 11:47:25: sqldbdv1 - State changed from 0 to 5
2006-06-26 11:47:25: sqldbdv1 - Reschedule in 60 seconds
2006-06-26 11:47:25: sqldbdv1 - Critical Error
2006-06-26 11:47:25: sqldbdv1 sample failed
2006-06-26 11:47:26: sqldbpr1 - State changed from 0 to 5
2006-06-26 11:47:26: sqldbpr1 - Reschedule in 60 seconds
2006-06-26 11:47:26: sqldbpr1 - Critical Error
2006-06-26 11:47:26: sqldbpr1 sample failed
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тАО06-25-2006 05:52 PM
тАО06-25-2006 05:52 PM
Re: PMP and 7.50 & 7.51 Agents
We'd faced the same problem & found that the restart of the target system is the only solution available, till now. Removing specific agent from the system, makes it unstable w.r.t Management Agent's operation.
Thanks.
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тАО06-26-2006 11:59 PM
тАО06-26-2006 11:59 PM
Re: PMP and 7.50 & 7.51 Agents
We've also observed this behaviour of taking long time in Monitoring Administration Page & have fixed this in PMP 4.1.1, which will be available for web download after 6/29.
Thanks
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тАО06-27-2006 10:34 AM
тАО06-27-2006 10:34 AM
Re: PMP and 7.50 & 7.51 Agents
Do you know if anyone is looking at why the agents are now so unstable as regards PMP.
Having to reboot a server because you've removed an agent is a tad excessive.
We typically remove the Remote Lights Agent as a large number of our servers in the local computer room don't have their ILO's connected and as such report a Major alert condition.
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тАО06-28-2006 12:55 AM
тАО06-28-2006 12:55 AM
Re: PMP and 7.50 & 7.51 Agents
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тАО06-28-2006 09:02 AM
тАО06-28-2006 09:02 AM
Re: PMP and 7.50 & 7.51 Agents
I cannot see 7.60 on the normal software / driver web pages. But I'll certainly keep an eye out for that as well.
But, nice to know something has been found.
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тАО07-13-2006 06:40 PM
тАО07-13-2006 06:40 PM