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тАО09-15-2005 12:28 AM
тАО09-15-2005 12:28 AM
PSP 7.40 breaks Symantec Antivirus 9
After installing PSP 7.40 on a few servers, it seems to have broken some of the components of SAV 9.x (we're running 9.04 b1000)
Two services will no longer start:
Symantec Event Manager
Symantec Settings Manager
Also, the following error dialog box will appear after logging on the server console or remotely, every time:
ccapp.exe - "This application has failed to start because MSVCP70.dll can not be found"
and
ccapp.exe - "This application has failed to start because MSVCR70.dll can not be found"
It seems that these dll has been removed from the C:\WINDOWS\SYSTEM32 folder by one of the installing components. I'm not sure which one it is yet.
Copying these two dll files back to the sytem32 from a working machine fixes the problem.
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тАО09-16-2005 07:40 AM
тАО09-16-2005 07:40 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
Was PSP 7.40 the first PSP you installed on these systems or did you have older PSP(s) on these systems before your installation? If so, which versions of the PSP were installed?
Thanks,
Tom
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тАО09-16-2005 07:46 AM
тАО09-16-2005 07:46 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
None of these are new servers so they've gone up the chain with each new PSP release. 7.0, to 7.1, to 7.2, etc...
I installed PSP 7.40 on 5 servers so far, and the result was exactly the same. 4 Windows 2003 and one Windows 2000 server. 4 different model ProLiant servers as well.
DL360
DL360 G3 x 2
DL380 G2
ML350 G2
The two DLLs are part of the standard Microsoft C runtime library. There may be other applications aside from SAV that get affected by the removal of these files.
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тАО09-20-2005 01:26 AM
тАО09-20-2005 01:26 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
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тАО09-20-2005 02:28 AM
тАО09-20-2005 02:28 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
c:\compaq\hpdiags
or
c:\HP\hpdiags
directories. I suspect, this must be an older runtime library. The HP install is trying to make sure it has a copy of this older library in its own private location, and at the same time trying to do a little clean up. Reminds me of the "DLL battles" programmers fought in the early days of windows
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тАО09-20-2005 03:12 AM
тАО09-20-2005 03:12 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
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тАО09-20-2005 11:15 PM
тАО09-20-2005 11:15 PM
Re: PSP 7.40 breaks Symantec Antivirus 9
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тАО12-16-2005 12:17 AM
тАО12-16-2005 12:17 AM
Re: PSP 7.40 breaks Symantec Antivirus 9
HP has finally referenced the issue here:
Document ID: c00578151 - Advisory: Some Software Applications May Fail to Start on ProLiant Servers After Upgrading Insight Diagnostics Online Edition for Windows from Version 7.0.1 to Version 7.4.0
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00578151
Regards
Didier