Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

[bpese]

Hi,

we have running HP SIM 4.x on Win XP.

Yesterday I upgrade to SIM 5.1 and every thing looks fine except the table on the left (MxMonitor.jsp) Here I get the following error where I need your help:

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.access$1100(PageContextImpl.java:64)
org.apache.jasper.runtime.PageContextImpl$12.run(PageContextImpl.java:745)
java.security.AccessController.doPrivileged(Native Method)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:743)
org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:208)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


root cause

java.lang.NoClassDefFoundError
com.hp.mx.core.querymanager.TreeViewDeviceObject.(TreeViewDeviceObject.java:60)
com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5801)
com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5643)
com.hp.mx.core.utilities.DynamicQueryStatusObject$DynamicQueryTask.determineStatus(DynamicQueryStatusObject.java:181)
com.hp.mx.core.utilities.DynamicQueryStatusObject.getStatus(DynamicQueryStatusObject.java:150)
com.hp.mx.core.controllers.MxQueryController.runQueryWithDynamicObjectStatus(MxQueryController.java:5957)
com.hp.mx.core.client.MxQueryClientLocalImpl.runQueryWithDynamicObjectStatus(MxQueryClientLocalImpl.java:1040)
com.hp.mx.portal.monitor.MxNavTreeModelGenerator.processCollectionMember(MxNavTreeModelGenerator.java:391)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:229)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:184)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.enumerate(MxCollectionEnumerator.java:131)
com.hp.mx.portal.monitor.MxNavTreeModelGenerator.buildTreeModel(MxNavTreeModelGenerator.java:192)
com.hp.mx.portal.monitor.MxMonitorTree.dumpTree(MxMonitorTree.java:328)
org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:191)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.30 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.0.30

[Daniel Leblanc]

Do you have SP2 installed?

[bpese]

SP2 for XP yes!
And Updates for XP are installed...

[bpese]

After deleting and creating the user everything worked fine!

[mrockwell]

I am having a very similar problem trying to get Storage Essentials to work with SIM ... when you say, "You deleted the user" and everything worked fine, what user are you referring to????