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Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

bpese
Advisor

Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

Hi,

we have running HP SIM 4.x on Win XP.

Yesterday I upgrade to SIM 5.1 and every thing looks fine except the table on the left (MxMonitor.jsp) Here I get the following error where I need your help:

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.access$1100(PageContextImpl.java:64)
org.apache.jasper.runtime.PageContextImpl$12.run(PageContextImpl.java:745)
java.security.AccessController.doPrivileged(Native Method)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:743)
org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:208)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


root cause

java.lang.NoClassDefFoundError
com.hp.mx.core.querymanager.TreeViewDeviceObject.(TreeViewDeviceObject.java:60)
com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5801)
com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5643)
com.hp.mx.core.utilities.DynamicQueryStatusObject$DynamicQueryTask.determineStatus(DynamicQueryStatusObject.java:181)
com.hp.mx.core.utilities.DynamicQueryStatusObject.getStatus(DynamicQueryStatusObject.java:150)
com.hp.mx.core.controllers.MxQueryController.runQueryWithDynamicObjectStatus(MxQueryController.java:5957)
com.hp.mx.core.client.MxQueryClientLocalImpl.runQueryWithDynamicObjectStatus(MxQueryClientLocalImpl.java:1040)
com.hp.mx.portal.monitor.MxNavTreeModelGenerator.processCollectionMember(MxNavTreeModelGenerator.java:391)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:229)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:184)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)
com.hp.mx.portal.core.MxCollectionEnumerator.enumerate(MxCollectionEnumerator.java:131)
com.hp.mx.portal.monitor.MxNavTreeModelGenerator.buildTreeModel(MxNavTreeModelGenerator.java:192)
com.hp.mx.portal.monitor.MxMonitorTree.dumpTree(MxMonitorTree.java:328)
org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:191)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.30 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.0.30
4 REPLIES
Daniel Leblanc
Honored Contributor

Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

Do you have SP2 installed?
bpese
Advisor

Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

SP2 for XP yes!
And Updates for XP are installed...
bpese
Advisor

Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

After deleting and creating the user everything worked fine!
mrockwell
Occasional Advisor

Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500)

I am having a very similar problem trying to get Storage Essentials to work with SIM ... when you say, "You deleted the user" and everything worked fine, what user are you referring to????