Problems doing an Online Analysis with PMP

[Melanie Sang]

We have recently upgraded to SIM v5.0, and have installed Performance Management Pack licenses on our server. We have licensed the servers, and have started monitoring, but as soon as we try to do an online analysis, and select the target system, we are getting the following page:
HTTP Status 500
Type: exception report
Description: The server encountered an internal error (1) that prevented it from fulfilling this request
Exception: Org.apache.jasper.JasperException

I've seen a few other threads on this, but no resolution. Any ideas?

[ramesh_naik_]

Hi Melanie,


This may happen in addition to some missing menu options from the SIM user interface also.

Try this.... Should work....

Perform the following steps using the HP SIM repair utility (MXCONFIGREPO) to clean the database, which will allow the menu information groups to load correctly:

1. Stop the HP Systems Insight Manager service.

2. At the command line, type the following:

mxconfigrepo -f

3. Start the HP Systems Insight Manager service.


Hope this works!!!!

Regards,
rmn

[Melanie Sang]

Hi
I've done as you said, and while running the command, it came up with the following:

C:\Documents and Settings\mxconfigrepo -f
Performing repository corruption fix.
Checking possible database corruption...
ERROR: TABLE trapVarbindData KEY trap_rec_id may contain 1 entrie(s) not in table trapData KEY rec_id
Completed database checking with errors, CMS may not be able to run.
Fixing possible database corruption...
Checking possible database corruption...
Completed database checking with no errors.
Checking possible database corruption...
Completed database checking with no errors.
Checking possible database corruption...
Completed database checking with no errors.
Checking possible database corruption...
Completed database checking with no errors.
Checking possible database corruption...
Completed database checking with no errors.
Completed repository corruption fix.

I started the service, and then went back to SIM, and tried the Online Analysis, and got the same error back

org.apache.jasper.JasperException

[ramesh_naik_]

Hi Melanie,

No silver bombs here.....

Seems like this specific issue is related to Java produced by Jasper, the JSP Compiler

Could you check whether the Java application is installed on the server?

If not can we try to install and check?

Regards,
rmn

[Melanie Sang]

We have Java installed on our server, it is currently running Java 2 Runtime Environment, SE v1.4.1.04. We would like to upgrade this to the new version of 1.5.09 today, which might fix the problem?

[ramesh_naik_]

Hi Melanie,

Yes go ahead with that since this is something related to the Java error.

Check this for more information in case you have not referred this:
http://java.sun.com/j2se/1.4.2/download.html

http://72.5.124.55/javase/downloads/index.jsp

http://ict.cas.psu.edu/Training/howto/util/sun_java_update.htm

All the Best!!!!

Regards,
rmn

[ramesh_naik_]

Hi Melanie,

You may want to check this as well in case you have not:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00593907&jumpid=reg_R1002_USEN

Regards,
rmn