Problems with HP SIM 5.0 and reports

[David Fernandez Vaamond]

Hi all,

We're experiencing some problems with "Reports" options in a customer with HP SIM 5.0.

When we access to this option, we obtain this message:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:372)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor246.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor253.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


root cause

java.lang.NullPointerException
com.hp.mx.portal.reporting.ReportsManageBean.initBean(ReportsManageBean.java:193)
org.apache.jsp.mxportal.reporting.ManageReports_jsp._jspService(ManageReports_jsp.java:155)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor246.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor253.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.30 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.0.30


In fact, if we use "mxreport -l -x report", we obtain this message:

C:\Documents and Settings\Administrator>mxreport -l -x report
java.lang.AssertionError
at com.hp.mx.core.reportmanager.MxReportManager.getDefaultManager(MxRep
rtManager.java:123)
at com.hp.mx.cli2.mxreport.ListReportHandler.execute(ListReportHandler.
ava:207)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.hp.clif.provider.ExecutorBean.invoke(ExecutorBean.java:202)
at com.hp.clif.provider.ExecutorBean.onMessage(ExecutorBean.java:142)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.ejb.MessageDrivenContainer$ContainerInterceptor.invoke(Mes
ageDrivenContainer.java:458)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.inv
ke(CachedConnectionInterceptor.java:186)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInt
rceptor.java:84)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTx
nterceptorBMT.java:144)
at org.jboss.ejb.plugins.MessageDrivenTxInterceptorBMT.invoke(MessageDr
venTxInterceptorBMT.java:32)
at org.jboss.ejb.plugins.MessageDrivenInstanceInterceptor.invoke(Messag
DrivenInstanceInterceptor.java:62)
at org.jboss.ejb.plugins.RunAsSecurityInterceptor.invoke(RunAsSecurityI
terceptor.java:90)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFact
ryFinderInterceptor.java:122)
at org.jboss.ejb.MessageDrivenContainer.internalInvoke(MessageDrivenCon
ainer.java:372)
at org.jboss.ejb.Container.invoke(Container.java:709)
at org.jboss.ejb.plugins.jms.JMSContainerInvoker.invoke(JMSContainerInv
ker.java:928)
at org.jboss.ejb.plugins.jms.JMSContainerInvoker$MessageListenerImpl.on
essage(JMSContainerInvoker.java:1205)
at org.jboss.jms.asf.StdServerSession.onMessage(StdServerSession.java:2
6)
at org.jboss.mq.SpyMessageConsumer.sessionConsumerProcessMessage(SpyMes
ageConsumer.java:904)
at org.jboss.mq.SpyMessageConsumer.addMessage(SpyMessageConsumer.java:1
9)
at org.jboss.mq.SpySession.run(SpySession.java:351)
at org.jboss.jms.asf.StdServerSession.run0(StdServerSession.java:200)
at org.jboss.jms.asf.StdServerSession.run(StdServerSession.java:180)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExe
utor.java:748)
at java.lang.Thread.run(Unknown Source)

C:\Documents and Settings\Administrator>

Do somebody know what is happening with this option?

Thanks in advance.

Regards, David

[adasza]

Hi David
I have the same problem. I have SIM 5.0 SP3 and problem only with reports.
Have you resolved this isue?
I still don't know how to resolve this.
Best Regards
Adam

[David Fernandez Vaamond]

Hi Adam,

No, I haven't resolved this issue, in fact I think the best solution for that issue is update HP SIM to a new version (5.0 is a too old version, we've 5.3 version now :)).

I hope you can solve your problem.

Regards, David