Remote Insight/ Integrated LightsOut Interface Error (9006)

[Tino Hoffmann]

Since iLO-Update to version 1.8.2195.0, several servers report following major events to HP-SIM:
"Remote Insight/ Integrated Lights-Out Interface Error. The host OS has detected an error in the Remote Insight/ Integrated Lights-Out interface. The firmware is not responding."

Our systems all have latest drivers and firmwares installed.

Anyone else same problem?

[Ferry Steenvoorde]

On older systems (ML370) and RILOEE-boards that have been upgraded to firmware v2.53, I regularly get the problem that the agents on the server are unable to find the ILO-board.
Both the server and the RILOEE-board work fine, it's only the agent that registers a "connection lost".
After a server reboot, all works fine again until the next time the server agent loses its connection to the internal RILOEE.

I guess the problem will disappear when all of the older hardware is removed from the datacenter.
On newer systems with ILO-boards and firmware v1.82, I've never had this problem.

[Tino Hoffmann]

The problem occurs even on DL380 G4 with integrated Lights Out. Additional RiLOE cards don´t have this problem.

[Henri Jacobs · Accepted solution]

Hello,

I have updated the "HP Insight Management Agents for Windows 2000/Windows Server 2003" from a old version to version 7.50.0.0 and also the "HP System Management Homepage for Windows" form a old version to version 2.1.5.146B
But now I get in HP Systems Insight Manager al lot of servers reporting the error:
"Remote Insight/ Integrated LightsOut Interface Error (9006)" "(Major: Remote Insight/ Integrated Lights-Out Interface Error. The host OS has detected an error in the Remote Insight/ Integrated Lights-Out interface. The firmware is not responding.)"
But when I check the ILO card it looks ok.
The firmware on the ILO card is "Online ROM Flash Component for Windows - HP Integrated Lights-Out 1.82"

Type of server that are involved:
Blade ProLiant BL20p G3
HP ProLiant ProLiant DL380 G3
HP ProLiant ProLiant DL380 G4
HP ProLiant ProLiant ML370 G4

[Thommy]

We have the same problem on DL360, DL380 and ML370 Servers.
Right now I´m trying iLO firmware 1.84.

[Tino Hoffmann]

Please post the result after deploying the new firmware!

[Thommy]

Yes, of course.
Thommy

[Silvester2]

Hi Everyone!

Has anybody found a solution for this?
I'm having the same messages on various servers in our region. (about 12 - 15)
rebooting these servers with the reason that it "might solve the problem" is not encouraging enough for me.

I hope anyone has had better idea?

Cheers,

Silvester

[Daniel Leblanc]

Hey Sylvester welcome to my club...loll
Version 1.84 doesn't change anything here , i have over 400 server and somme shoot this error and some not,figure this one out...yerkk, i have almost the same server DL380 G4,G3,G2 all windows server 2k3,with all most recent patches...and yet same trouble on some server and other none.

Daniel

[Paul_627]

I am also having the same issue on several units. I am working with HP support to diagnose and will post the result.