Remote Support Pack in a HP SIM running as guest in VMware

[Micke_Ch_1]

Hi!

Trying to register for Remote Support via "Options - Remote Support Configuration and Service" failed after entering the data in the form and clicking "Submit Updates and Register".
After a few seconds "Remote Support has not been registered" is displayed in the top header

I´ve tried to /console for remote desktop but no help. Tried also to manuallt enter the proxy we use:
configureproxy -H PROXYNAME Port#
But no help.

I was thinking that remote support pack is not working on a HP SIM server running as a guest in a WMvare host.
Thats why I cant use a real console....
Anyone know this?

Attach the file: "...\Hewlett-Packard\RemoteSupport\logs\iseeclient.log"

Thanks

/Micke Ch

[David Claypool · Accepted solution]

See the "ProLiant Management Tip of the Month" from http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01328849/c01328849.pdf

[Micke_Ch_1]

Thanks for the quick reply, David.

/Micke Ch