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тАО06-24-2008 01:35 AM
тАО06-24-2008 01:35 AM
Remote Support SWM total removal and reinstall in HPSim 5.2
Hello,
Does anybody know how to make sure SWM is totally removed as I need to install hPSim v5.2 after having thought I removed HPSim 5.1 and the SWM components and yet the install is saying that the Remote Support Tools are already installed ! I am trying to install the Richter components .
Many Thanks,
Karen
Does anybody know how to make sure SWM is totally removed as I need to install hPSim v5.2 after having thought I removed HPSim 5.1 and the SWM components and yet the install is saying that the Remote Support Tools are already installed ! I am trying to install the Richter components .
Many Thanks,
Karen
2 REPLIES 2
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тАО06-24-2008 02:49 AM
тАО06-24-2008 02:49 AM
Re: Remote Support SWM total removal and reinstall in HPSim 5.2
Hi Karen,
Did you try deleting all the registries for SWM? You may also delete the "SWMAgent" folder under C:\Program Files\HP
Did you try deleting all the registries for SWM? You may also delete the "SWMAgent" folder under C:\Program Files\HP
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тАО06-24-2008 03:47 AM
тАО06-24-2008 03:47 AM
Re: Remote Support SWM total removal and reinstall in HPSim 5.2
HI ,
Yes I DID delete that folder and I am thinking I might have to edit the registry next to remove all occurrences before I try again. I think that is the only thing left that I can do
Karen
Yes I DID delete that folder and I am thinking I might have to edit the registry next to remove all occurrences before I try again. I think that is the only thing left that I can do
Karen
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