HPE Community read-only access December 15, 2018
This is a maintenance upgrade. You will be able to read articles and posts, but not post or reply.
Dec 15, 4:00 am to 10:00 am UTC
Dec 14, 10:00 pm CST to Dec 15, 4:00 am CST
Dec 14, 8:00 pm PST to Dec 15, 2:00 am PST
Server Management - Systems Insight Manager
Showing results for 
Search instead for 
Did you mean: 

Remote Support Software Manager Problem

Occasional Visitor

Remote Support Software Manager Problem


* Have installed HPSIM 5.1
* Ran the Remote support software manager and filled in all fields.
* Recieved an pop-up error IMSetup failed (success on the page)??

After the installation is complete and everything is tested with success I still don't recieve any packages to install when I check for packages???
Jesus Malena
Occasional Advisor

Re: Remote Support Software Manager Problem

Hi Swedst,

I had this problem also until I decided to mock around with the original settings on RSSM. It seems when it comes to connections the default option is set to use 25% of the available bandwidth on your network. Change this to full and recheck for updates. This time the check will take a little longer, but once it is done you will see 5 packages on your list. Make sure you are at the console of the system to install these as I had problems install this remotely.

Hope this helps,