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тАО10-21-2007 03:38 AM
тАО10-21-2007 03:38 AM
Registration for Remote Support via "Options - Remote Support Configuration and Service" failed after entering the data in the form and clicking "Submit Updates and Register".
"Updateing the information and registering the client" is displayed and then the display is switching back to the form where "Remote Support has not been registered" is displayed in the top header. I tried this multiple times with the same result.
In the logfile "...\Hewlett-Packard\RemoteSupport\logs\iseeclient.log" the following is recorded:
20071021_17:34:06 | ISEEClient | always | TPMListener.cxx:221 | Received IPC to submit transport item to the queue.
20071021_17:34:06 | ISEEClient | always | FileQueue.cxx:92 | Added a transport item to the request queue. 33CF0B3E-4D15-4F16-95B2-7BE94DD61439
20071021_17:34:07 | ISEEClient | error | ResponseHandler.cxx:227 | ERROR DURING TRANSPORT, transport type=registration submission id=33CF0B3E-4D15-4F16-95B2-7BE94DD61439 Error details: error code=100 error string=Failed to get GDID! isClient=true
20071021_17:34:08 | Registration | fatal | regIncident.cxx:175 | 100: Registration failed.
What does "Failed to get GDID!" mean ?
Solved! Go to Solution.
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тАО10-21-2007 07:34 AM
тАО10-21-2007 07:34 AM
Re: Remote Support has not been registered
James.
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тАО10-21-2007 06:50 PM
тАО10-21-2007 06:50 PM
Re: Remote Support has not been registered
connecitivity to the HP Support Center from the CMS by visiting this URL
https://services.isee.hp.com/version/. You should see the RSP version number displayed on an otherwise blank page."])
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тАО10-25-2007 05:28 AM
тАО10-25-2007 05:28 AM
SolutionWe had some similar strange error messages and failures.
Are you attempting to register from a machine that you are accessing via Microsoft Terminal Service?
If so, try adding the /console switch to mstsc.exe before you run it. Better yet, don't register using the TS client at all. Do it via console or iLo if possible.
I am not sure this will resolve your issue, but it did fix the problems I was having with registration.
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тАО10-25-2007 07:22 AM
тАО10-25-2007 07:22 AM
Re: Remote Support has not been registered
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тАО10-25-2007 07:23 AM
тАО10-25-2007 07:23 AM