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тАО04-15-2007 07:55 PM
тАО04-15-2007 07:55 PM
Remote Support problem
HTTP Error: cURL ERROR: 60: SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failedurl: https://127.0.0.1:50002/mxsoap/services/MxpiMain5_1http_code: 0header_size: 0request_size: 0filetime: -1ssl_verify_result: 0redirect_count: 0total_time: 0namelookup_time: 0connect_time: 0pretransfer_time: 0size_upload: 0size_download: 0speed_download: 0speed_upload: 0download_content_length: 0upload_content_length: 0starttransfer_time: 0redirect_time: 0
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тАО04-19-2007 10:53 PM
тАО04-19-2007 10:53 PM
Re: Remote Support problem
"HTTP Error: CURL Extension, or OpenSSL extension w/ PHP version >= 4.3 is required for HTTPS"
No servers are shown in the list either, and no entitlement icons like before.
I've tried this on IE on several different versions and also directly on the server, same issue. Anyone have a solution for this one?
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тАО05-02-2007 01:44 AM
тАО05-02-2007 01:44 AM
Re: Remote Support problem
Already switched over from a proxy-connection to a direct connection to HP.
Bart, do you use your own certificates in HPSIM ?
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тАО05-02-2007 01:58 AM
тАО05-02-2007 01:58 AM
Re: Remote Support problem
I do not use my own cert's because this results in a nonfunctional VMM service. But that's an other problem :) The weird thing is that if I use the command "Contract and warranty Data Collection" on the option menu, the machines get identified correctly and support contracts are found at HP.
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тАО10-16-2007 02:02 PM
тАО10-16-2007 02:02 PM
Re: Remote Support problem
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тАО12-18-2007 09:43 AM
тАО12-18-2007 09:43 AM
Re: Remote Support problem
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тАО03-17-2008 05:26 AM
тАО03-17-2008 05:26 AM
Re: Remote Support problem
On the CMS:
1. Locate the file isee-soap-calls.php in the c:\hp\hpsmh\data\htdocs\isee\ directory.
2. Make a copy of this file as a backup.
3. Using Notepad, open the
isee-soap-calls.php file and locate the following line:
$cert['verifyhost'] = 0;
4. Insert the following line after the line lcoated in step 3:
$cert['verifypeer'] = 0;
The updated file should now contain:
$cert['verifyhost'] = 0;
$cert['verifypeer'] = 0;
5. Save the file and either refresh the page in SIM or logout and back in again.
6. If this fails to resolve the problem or casues additional problems, restore the original file.
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тАО04-05-2008 08:20 AM
тАО04-05-2008 08:20 AM
Re: Remote Support problem
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тАО04-24-2008 05:03 PM
тАО04-24-2008 05:03 PM
Re: Remote Support problem
I HAVE A FIX!!!
This problem will occur when you give SIM any certificate that is not self-signed. This includes VeriSign-signed certificates as well as company CA-signed (e.g. Windows Certificate Authority) certificates.
These actions need to be carried out on the HP SIM server.
1. Export the CA certificate in base-64 format and save the file and take note of the path (e.g. c:\myca.cer).
2. Open the C:\hp\hpsmh\data\htdocs\isee\unified-collector\xml\uc-configuration.xml and locate the line that begins with
Example:
3. Move your myca.cer file to the directory specified in the value on this line (e.g. c:\hp\sslshare).
Now, the full path to your myca.cer file should be c:\hp\sslshare\myca.cer
NOTE: In the XML file, you should use the forward-slash (/). Windows normally specifies path names with a backslash (\).
4. Update the "value" value on the
Syntax:
Example:
5. Open the C:\hp\hpsmh\data\htdocs\isee\xml\isee-gui-configuration.xml and locate the line that begins with
Example:
6. Update the "value" value on the
Syntax:
Example:
------------------
DONE!
The isee-gui-configuration.xml file fixes the problem on the Entitlement tab.
The uc-configuration.xml file fixes the problem with all the other tabs.
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тАО06-05-2008 02:27 AM
тАО06-05-2008 02:27 AM