Server Management - Systems Insight Manager
1748165 Members
3743 Online
108758 Solutions
New Discussion юеВ

Re: Remote support configuration and services won't load

 
Peter Windey
Occasional Advisor

Remote support configuration and services won't load

Hi,

 

Running HP SIM 6.3 on a windows 2008R2 VM. Now We had issues with IRSA 05.50 so we upgraded to 05.60.

 

But apparently this didn't solve anything. The same issues still show up. These are:

 

When opening the software manager gui and doing things like 'update a package' or just test connection the rsswm_radman process will crash and burn. 

- even tho all services are running, when I go to the Remote support config and services page in HP SIM it will just say ' IE can't open this page'

 

Any suggestions, troubleshooting tips ?

8 REPLIES 8
shocko
Honored Contributor

Re: Remote support configuration and services won't load

Some detail needed.

 

  1. What version of IE are you using?
  2. Are you using a Web proxy?
If my post was helpful please award me Kudos! or Points :)
gsb_2
Regular Advisor

Re: Remote support configuration and services won't load

I have this same issue. Did you find an answer?

 

I am using IE9 and as far as I know not using a Web Proxy.

shocko
Honored Contributor

Re: Remote support configuration and services won't load

I'm not sure IE9 is support as it has a different security model to previous versions. I would try mozilla firefox 7 as i know it works and see if that helps.

If my post was helpful please award me Kudos! or Points :)
Bart_Heungens
Honored Contributor

Re: Remote support configuration and services won't load

Hi,

 

I know that Insight Control/SIM works with IE9 but the installation procedure doesnt support IE9.

 

There is a way to uninstall IE9 and automatically fall back on IE8.

 

Go to Server Manager and under Features you can un-select IE9... After reboot you have IE8...

 

Give it a try...

 

 

Kr,

Bart

--------------------------------------------------------------------------------
If my post was useful, clik on my KUDOS! "White Star" !
gsb_2
Regular Advisor

Re: Remote support configuration and services won't load

This is what I get with IE8

shocko
Honored Contributor

Re: Remote support configuration and services won't load

The IRS client plugs into the SMH. IS SMH running ok and you can login to it?

If my post was helpful please award me Kudos! or Points :)
shocko
Honored Contributor

Re: Remote support configuration and services won't load

See the troubleshooting section here:

 

Ensure the certs are in sync

If my post was helpful please award me Kudos! or Points :)
Peter Windey
Occasional Advisor

Re: Remote support configuration and services won't load

Sorry for losing track of this topic, but the customer was unavailable for 2 weeks. He does use IE9, I'll be going back there later this week and try some of these suggestions :)