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SIM 5.2 can't display System and Event collections

Terence Tsao
Frequent Advisor

SIM 5.2 can't display System and Event collections

Hi~

Someday when I login SIM, I found that HTTP error on "System and Event collections" , please see attached file.
But I can login another SIM server frome the same PC, so I guess not JAVA problem.

Thanks for your kindly help.

The full HTTP message :
HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:535)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:429)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
sun.reflect.GeneratedMethodAccessor1063.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:585)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
sun.reflect.GeneratedMethodAccessor1065.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:585)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:218)


root cause

java.lang.NullPointerException
com.hp.mx.core.objectmodel.MxObject.getNameString(MxObject.java:894)
com.hp.mx.core.collectionmanager.MxCollectionManager.getCollection(MxCollectionManager.java:1818)
com.hp.mx.core.controllers.MxCollectionController.getCollection(MxCollectionController.java:1963)
com.hp.mx.core.client.MxCollectionClientLocalImpl.getCollection(MxCollectionClientLocalImpl.java:555)
com.hp.mx.portal.monitor.MxMonitorTree.createUserPrivateCollection(MxMonitorTree.java:386)
com.hp.mx.portal.monitor.MxMonitorTree.initBean(MxMonitorTree.java:135)
org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:80)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:387)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
sun.reflect.GeneratedMethodAccessor1063.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:585)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
sun.reflect.GeneratedMethodAccessor1065.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:585)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:218)


note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA logs.


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1 REPLY
wassim krouna_1
Occasional Advisor

Re: SIM 5.2 can't display System and Event collections

Cause

There was some database corruption to blame - a node id defined in a node group no longer existed in the devices table.

Resolution/Workaround


There is a database repair utility called mxconfigrepo that will clean up the database and allow the groups to load correctly.

-stop the HP Systems Insight Manager service
-from a command line run mxconfigrepo -f
-start the HP Systems Insight Manager service

If repair database not resolve the issue you shouls reinstall it