SIM 5.3 Email Alert Configuration Problem

[iqbal7000]

Hi

Iam trying to configure the email settings in HP SIM 5.3 as below with my gmail account, but unsuccessfull.

smtp host: smtp.gmail.com
sender's email address : iqbal7000@gmail.com

When I try to "Send Test Mail" , SIM throws the error " couldnot connect to smtp host "

But I can able to configure email settings successfully using my company email account.

Can any one help me out on this ?

Regards
Iqbal

[Markus M.]

Hello Iqbal,

did you mark the "Server Requires Authentication" checkbox and insert your login and password data?

[iqbal7000]

Hello Marqus

Yes of course, I have selected " Server Requires Authentication" & given my username & password. But unsuccessful.

Regards
Iqbal

[Stefan måhl]

Hi
You may try to telnet the smtp server on port 25 to see if the firewall is blocking smtp to "internet".
telnet smtp.gmail.com 25
As described in article:
http://support.microsoft.com/kb/153119

//Stefan

[iqbal7000]

Hi

My firewall is in "OFF" state from the beginning.

When I telnet smtp.gmail.com 25
I get following result,
220 mx.google.com ESMTP p37sm14973057gvf.23

Regards
Iqbal

[Benjamin Gamble]

Did anyone find a solution to this? I'm running into the same issue.

With or without authentication is tells me it can't connect to the SMTP host.

[Bruno_Soares]

I have the same problem. I agree that HP SIM doesn´t support TLS auth. My version is the last one HP SIM 7.2. Thanks.

I tested with Yahoo smtp which work without TLS and worked fine.