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SIM 6.2 installation failing

 

SIM 6.2 installation failing

HP ProLiant DL380 G5
Windows 2003 x64 SP2
removed SIM 5.3 and SQL Server which were working just but old
tried to install SIM 6.2 -- SQL Server 2005 installed just fine then SIM 6.2 asked for password, typical installation, password again, click INSTALL returns very quickly with an Install Shell error "HP Systems Insight Manager failed to install successfully. Setup cannot continue. ..." the Installation Status indicates "Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details." I cannot find the latter anywhere. The former gives us this;

...
[Fri Feb 18 15:23:39 EST 2011]Install Shell:btnInstall_onclick()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:ValidDiskSpace()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:check space 11407 1509
[Fri Feb 18 15:23:39 EST 2011]Install Shell:check space 1621 0
[Fri Feb 18 15:23:39 EST 2011]Install Shell:check space 5088 0
[Fri Feb 18 15:23:39 EST 2011]Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
[Fri Feb 18 15:23:39 EST 2011]Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-install-progress.htm
[Fri Feb 18 15:23:39 EST 2011]Install Shell:buildDocumentationSelect()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
[Fri Feb 18 15:23:39 EST 2011]Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-status.htm
[Fri Feb 18 15:23:39 EST 2011]Install Shell:window_onload()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:InstallComponent()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:RunComponentInstall(fnInstall[function] nIndex[1])
[Fri Feb 18 15:23:39 EST 2011]Install Shell:launchAndMonitor dwRet == 0
[Fri Feb 18 15:23:39 EST 2011]Install Shell:component install Initial Start return code == 0
[Fri Feb 18 15:23:39 EST 2011]Install Shell:window_onload()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:InstallComplete()
[Fri Feb 18 15:23:39 EST 2011]Install Shell:process exit code = 12
[Fri Feb 18 15:23:39 EST 2011]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Fri Feb 18 15:23:39 EST 2011]Install Shell:nStatus = 4
[02-18-2011][15:23:39][Install Shell]HP Systems Insight Manager
[02-18-2011][15:23:39][Install Shell]return code: 4
[02-18-2011][15:23:39][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Fri Feb 18 15:23:39 EST 2011]Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
[Fri Feb 18 15:23:39 EST 2011]Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
[Fri Feb 18 15:23:39 EST 2011]Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
[Fri Feb 18 15:23:39 EST 2011]Install Shell:checkIfFailedInstallIsHPSIM()
[02-18-2011][15:26:43][Install Shell]HP Systems Insight Manager failed to install successfully. Setup cannot continue. Click "OK" to exit the installation.
[Fri Feb 18 15:26:43 EST 2011]Install Shell:HtmlFrame_QueryExit()
[Fri Feb 18 15:26:43 EST 2011]Install Shell:Cleanup()
[02-18-2011][15:26:43][Install Shell]Shutdown
[Fri Feb 18 15:26:43 EST 2011]Install Shell:window_onunload()

DebugView gives us almost the same thing;

00000000 0.00000000 [5312] Install Shell:btnInstall_onclick()
00000001 0.00039213 [5312] Install Shell:ValidDiskSpace()
00000002 0.00150767 [5312] Install Shell:check space 11407 1509
00000003 0.00183585 [5312] Install Shell:check space 1621 0
00000004 0.00216808 [5312] Install Shell:check space 5088 0
00000005 0.00266049 [5312] Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
00000006 0.01553356 [5312] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-install-progress.htm
00000007 0.02055521 [5312] Install Shell:buildDocumentationSelect()
00000008 0.02222447 [5312] Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
00000009 0.03699160 [5312] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-status.htm
00000010 0.04259116 [5312] Install Shell:window_onload()
00000011 0.04564441 [5312] Install Shell:InstallComponent()
00000012 0.04631104 [5312] Install Shell:RunComponentInstall(fnInstall[function] nIndex[1])
00000013 0.04723500 [5312] Install Shell:launchAndMonitor dwRet == 0
00000014 0.04758171 [5312] Install Shell:component install Initial Start return code == 0
00000015 0.04834982 [5312] Install Shell:window_onload()
00000016 0.05548315 [5312] Process Exit Code 1278
00000017 0.05548315 [5312] : Create Process Failed
00000018 0.29930085 [5312] Install Shell:InstallComplete()
00000019 0.29965898 [5312] Install Shell:process exit code = 12
00000020 0.30021393 [5312] Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
00000021 0.30061603 [5312] Install Shell:nStatus = 4
00000022 0.30114177 [5312] Install Shell:HP Systems Insight Manager
00000023 0.30149063 [5312] Install Shell:return code: 4
00000024 0.30198294 [5312] Install Shell:return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
00000025 0.30264470 [5312] Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
00000026 0.30298594 [5312] Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
00000027 0.30355650 [5312] Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
00000028 0.30429628 [5312] Install Shell:checkIfFailedInstallIsHPSIM()
00000029 108.72479248 [5096] EthEvt: wait succeeded
00000030 308.77307129 [5096] EthEvt: wait succeeded
1 REPLY

Re: SIM 6.2 installation failing

HP Storage Server 2003 is *not* supported. One must either upgrade to HP Storage Server 2008 or use a different system altogether that offers a supported OS.