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тАО10-18-2007 04:28 AM
тАО10-18-2007 04:28 AM
We had a problem with our SQL database, the log file was full. Our database was in suspect state. But we made free space, recovered the database and we could do a shrink.
But now, our SIM does not send e-mails with importat events althouth we have a task to do that.
But we do not know where we can find information about this problem, any log file?
any configuration file? any idea?
Thanks in advance.
Solved! Go to Solution.
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тАО10-18-2007 07:11 AM
тАО10-18-2007 07:11 AM
Re: SIM does not send e-Mails, since problems with SQL database
You should see a generic Major Event - tests that the Event mechanism is working.
I'd recheck the SMTP settings, you can check if the hpsim server can reach the Exchange server by just using a cmd prompt and telnet using port 25. It should answer.
There are logs in the hpsim install directory.
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тАО10-18-2007 08:27 PM
тАО10-18-2007 08:27 PM
Re: SIM does not send e-Mails, since problems with SQL database
We have other problems with the tasks, we can not delete them, when we try, a promt appears whith this message "unable to delete task".
When we try to see Task Results, we receive a "http Status 500" we have attached the error.
We have tested we can reach our mail server from the hpSIM server
In the logs directory, we have seen these errors :
",552 ERROR [BeanSerializer] Exception:
java.lang.IllegalArgumentException: The char '0x11' in '├Г┬жdu├Г +├Г┬╢i├В┬е├Г┬е "├Г Z' is not a valid XML character."...
"818 ERROR [Engine] StandardWrapperValve[JBossAxisServlet]: Servlet.service() for servlet JBossAxisServlet threw exception"
"865 ERROR [CoyoteAdapter] ..."
But we have not any idea...
The log file is attached too.
Thanks in advance
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тАО10-19-2007 12:20 PM
тАО10-19-2007 12:20 PM
Re: SIM does not send e-Mails, since problems with SQL database
If you have any previous backups you might want to try restoring that and trying again.
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тАО10-19-2007 12:45 PM
тАО10-19-2007 12:45 PM
Solutionmxinitconfig -c
and HP SIM will do a check of the database. If it reports that there are errors in the database, go and stop the HP SIM service and run
mxinitconfig -f
...and then restart the service. Hopefully any errors in the database will be fixed and you'll be able to get going again.
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тАО10-21-2007 09:28 PM
тАО10-21-2007 09:28 PM
Re: SIM does not send e-Mails, since problems with SQL database
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тАО10-23-2007 02:31 AM
тАО10-23-2007 02:31 AM
Re: SIM does not send e-Mails, since problems with SQL database
As Paz answered, we have solved our problem.