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SMH - MSA 30 Serial no. not showing

SMH - MSA 30 Serial no. not showing

Hi all,

We have MSA 30 DB with firmware 2.30. In smh 2.1.7.168 The serial number of MSA 30 is showing as N/A it is also not showing in ACU utility. if we connect the diffrent MSA 30 with same configuration it do show the serial number.

Has anybody seen this issue before.

Need help to further investigate this issue.