Server Management - Systems Insight Manager
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Server details blank after discovery

 
mojo1979
Occasional Contributor

Server details blank after discovery

Hi,

I have just installed a new server, and ensured all HP software is up to date using Version Control Agent. I have gone to Insight Manger and run the discovery and the system is found, however not all the details are populated, i.e. HS is showing a green tick, but MP, SW, PF are all blank, and under system type it says unknown. Also Product Name and OS Name are blank. All the other servers I have have this info filled in.

What am i missing? Sorry I'm an Insight Manager newbie...

Thanks
4 REPLIES
David Claypool
Honored Contributor

Re: Server details blank after discovery

If you are using HP SIM 5.2, use the 'Manage Communications' feature to advise on how to correct any protocol/authorization issues...
mojo1979
Occasional Contributor

Re: Server details blank after discovery

I'm using version 5.00
Rob Buxton
Honored Contributor

Re: Server details blank after discovery

Unknown means it's found a protocol but not been able to use it. Typically that's snmp.
Check under snmp allowed hosts the community name is correct and that you have the HPSIM Server and Localhost as allowed hosts.

While you're there check the HPSIM Server is in the Trap destination as well.
mojo1979
Occasional Contributor

Re: Server details blank after discovery

Overnight it seems to have picked up the coorect info, maybe it just needed time to propogate?

Thanks