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Sign-in failure by SIM 5.1 new installation

Udo Hillenbrand
Frequent Advisor

Sign-in failure by SIM 5.1 new installation

Hello,
I have installed SIM 5.1 on a HP DL360 Proliant Server 64Bit. The Operating System is SUSE Linux Enterprise SLES 10.
The Login Page will displayd into the Browser.
But when I logged in as User root with the password from the OS it will failed with: Sign-in failure ;-(

What can I do???

MFG Hillenbrand
13 REPLIES
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hi Udo,
I have had the same problem in sim 5.0 and I solve it following the procedure below. I'm not sure this work also for 5.1.

check into /etc/opt/mx/config/globalsettings.props
if you can find this line:
MX_JVM_OPTS=-XX:MaxPermSize=96m

If there is not, try to insert it, restart sim and try to logging in.

If you still have problem, try to set the value to 128m.

luca
Udo Hillenbrand
Frequent Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hello,
sorry, but this entry is not written in the file.
Here is a pice of this file:

java_plugin_param_type=application/x-java-applet;jpi-version\=1.4
LockdownModuleInstalled=yes
LoginEventsFromBrowserOnly=true
MaxRowsPerCategory=-1
MaxRowsPerReport=-1
maxWBEMIDFailed=20
MergeHelpTempRemove=true
mx_dtf_enable_ssh_bypass=true
mx_dtf_password_expire_time=86400000
mx_dtf_ssh_bypass_user=Administrator,root
mx_dtf_sshconn_expire_time=3600000
MxVersionNumber=C.05.01.00.00
NetworkRetries=1
NetworkTimeout=5
nparDisc_enabled_state=not


What is the value XX: MX_JVM_OPTS=-XX ???

Thanks

MFG Hillenbrand
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hi,
to be sure the problem is the one I thought, check if in /var/opt/mx/logs/mxdomainmgr..out you can find something like this:
----------
Runtime Error in generating [an object in the screen]
Exception: java.lang.OutOfMemoryError: PermGen space.
Cause: null.
Message: PermGen space.
----------
If yes, I'm quite sure you have to increase the Java VM memory inserting the line below:

MX_JVM_OPTS = -XX:MaxPermSize=96m

into /etc/opt/vse/vseprefs.props

Restart SIM. If you still have problem set the value to 128m instead of 96m.

If it works I think I deserve some points, don't you think so? :))))

good luck!
luca
Udo Hillenbrand
Frequent Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hello,
this file is not exist on my sim:
lert01:/var/opt/mx/logs # find / -name '*props*'
/etc/opt/mx/config/clustermon/Disk.props
/etc/opt/mx/config/clustermon/System.props
/etc/opt/mx/config/clustermon/MSCS.props
/etc/opt/mx/config/clustermon/CPU.props
/etc/opt/mx/config/MxVersion.props
/etc/opt/mx/config/cache/ViewerCache.props
/etc/opt/mx/config/cache/contextSensitiveHelpCache.props
/etc/opt/mx/config/cache/MibItemsbyOID.props
/etc/opt/mx/config/identification/wstitles.props
/etc/opt/mx/config/identification/additionalWsDisc.props
/etc/opt/mx/config/sso.props
/etc/opt/mx/config/debugsettings/mxinitconfig.props
/etc/opt/mx/config/debugsettings/mxpassword.props
/etc/opt/mx/config/debugsettings/hpsim.props
/etc/opt/mx/config/debugsettings/DTFServer.props
/etc/opt/mx/config/debugsettings/DomainManager.props
/etc/opt/mx/config/debugsettings/mxinventory.props
/etc/opt/mx/config/globalsettings.props
/etc/opt/mx/config/log4j.props
/etc/opt/mx/config/httpEventHandlers.props
/etc/opt/mx/config/database.props
/etc/opt/mx/config/indications/indicationFilters.props


in mx.log:
@!@,2007-03-01 15:14:28 CET,German_SESSION,German_FAILURE,German_LOGIN,German_USER,Login Failed Authentication (172.23.5.100),German_WARNING,root,,,

in mxdomainmgr.0.log

01 Mrz 2007 14:57:28,981 INFO [Server] JBoss (MX MicroKernel) [3.2.7 (build: CVSTag=JBoss_3_2_7 date=200501280217)] Started in 53s:459ms
ERROR: MxPAMAuthRealm - The PAM shared library was not found


The user and pass is ok. I can log in the OS via ssh.

MFG Hillenbrand
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hi, are you sure /etc/opt/mx/config/globalsettings.propsdoes not exist? I see it from your list. Is the 5th from the bottom.

However taking a look on your log, it seems to be a PAM authentication problem.

Take a loof of paragraph "Login Authentication on Linux and HP-UX" of "HP Systems Insight Manager Technical Reference Guide".

http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/sys-book.pdf

regards....have you to pay something for each assigned points? :))))

Luca

Udo Hillenbrand
Frequent Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hello Lukas,
/etc/opt/mx/config/globalsettings.props exist.
But you have written: /etc/opt/vse/vseprefs.props

In this book is written: PAM Authentifikation default file is /lib/security/pam_unix.so

This file not exist by my system.

but this :
/lib64/security/pam_unix.so

MFG Hillenbrand
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hi,
unfortunatly I have no many experience in pam configuration, but I think you have to follow this way to solve your problem.
I'm sure you can make it!
good luck!
luca
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

sorry I forgot.....
The right file is /etc/opt/mx/config/globalsettings.props
I don't know wy I wrote another filename :)

regards
luca
Udo Hillenbrand
Frequent Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hello Lukas,
I have linked in /var:
security -> /lib64/security/
But it was no success ;-(

When I attemped to logged in following error occured:
ERROR: MxPAMAuthRealm - The PAM shared library was not found

Have you an idea???
Which library was not found???

MFG Hillenbrand
LukaS_9
Regular Advisor

Re: Sign-in failure by SIM 5.1 new installation

maybe you can think to insert the pam directory into PATH....

luca
Darrin Rawls
Respected Contributor

Re: Sign-in failure by SIM 5.1 new installation

SIM on 64bit linux isn't really supported. The main issue you are having is that SIM is looking for the 32bit PAM version/path for authentication. I'll have to check the workaround for getting you up and running and will post that out.
Van den Broeck Tijl
Valued Contributor

Re: Sign-in failure by SIM 5.1 new installation

Darrin: Have you found a workaround for this problem?

As far as I can see in the support matrix SLES10 on AMD64 is supposed to be working (although it did mention Automatic install doesn't work, but doesn't really matter to me).

I'm having exactly the same PAM problem here, a solution without forcing me to go 32bit (as it technically cannot be done in my environment) would come in great.
Benneweg
Frequent Advisor

Re: Sign-in failure by SIM 5.1 new installation

Hi,

just install the 32-bit pam and pam-modules packages.

Benneweg